Shenika Smith
Jones Homes USA (The Emerson Group)
Kissimmee,FL
1
Certification
15
years of professional experience
Results-oriented Sales Professional specializing in Real Estate Sales, Office Management, Cold Calling and Mortgage Loan Origination. Proven expertise in driving revenue growth through effective negotiation, strategic planning, and market analysis. Committed to fostering strong client relationships and achieving targets in fast-paced environments, while contributing to team success and client satisfaction and adding enthusiasm and energy to the company.
Work History
Sales Office Coordinator
5 Years 1 Month- I manage the Sales offices of the New Home Builder, Jones Homes USA. Managed daily sales office operations for multiple locations, including the Twin Lakes Community Sales Center, the Lakes at Harmony Community Sales Center, and the Eagle Creek Sales Center in Lake Nona, FL. Oversaw daily operations of Sales Team, maintaining accurate recordings of builder schedules and clientele traffic. Maintained detailed records of homes available and sold, ensuring up-to-date information for sales strategies. Organized Realtor events and home sales banquets, utilizing a ServSafe accredited caterer as needed. Collaborated with team of 4 realtors, supporting their success through organization, time management, and problem resolution. I have implemented new precautions for neighborhood monotony.
- Coordinated sales office operations, ensuring seamless communication among team members and departments.
- Managed scheduling and logistics for sales presentations and client meetings, enhancing overall efficiency.
- Developed and maintained organized filing systems for contracts, proposals, and client communications.
Mortgage Contract and Finance Processor/ Resort Sales Inventory Manager
10 Years 3 Months- As a Contract Processor and Inventory Account Manager at Central Florida Investments, Managed payroll submissions for the entire team. Interacted daily with owners and potential owners, assisting them in maximizing ownership benefits by securing appropriate purchase inventory and addressing customer inquiries. I am a gifted orator who can convey the various positive attributes in a product that will catalyze the consumer’s positive outlook on the company. Participated regularly in Real Estate sales process, contributing to successful transactions and customer satisfaction. Also, I complete and mail bills, policies, invoices, contracts and paychecks. In these positions I compute, record, and proofread data, records and reports. Obtained level 1 (the highest) clearance on the Cash Recycler and oversaw cashflow in the department, handling over $2.9 million in 2019. In my 10 years with the department, we have never had an inaccurate cash deposit. Developed solutions in inventory, sales reporting, distribution, and product upgrades, improving departmental processes and enhancing operational efficiency. I computed finance charges and percentages. I received a valuable promotion to Sales Inventory Management within the Contract Processing office at Westgate Vacation Villas, August 2015.
- Processed financial transactions accurately and efficiently, ensuring compliance with company policies.
- Reviewed documentation to verify accuracy and completeness before processing requests.
- Collaborated with team members to streamline workflows and improve operational efficiency.
Education
Business Administration - Concentration in Finance
Realtor/Mortgage Loan Originator - Florida Real Estate 63 Hours, Mortgage Loan Originator 20 Hours, Florida MLO Law 2 Hours
Skills
Sales office management
Sales presentations
Sales strategy
Negotiation techniques
Upselling strategies
CRM software proficiency
Project management
Sales coaching
Time management
Reliable and punctual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets that revolutionized the Sales process.
- Collaborated with team of 8 in the development of "The anti-monotony Community View".
- Achieved Inventory MAnager of the Year in 2021 by completing over 115 successful sales calls with accuracy and efficiency in one term.
Certification
- Mortgage Loan Origination Training - May 2026 NMLS ID#2840527
- Certified in Florida Mortgage Law, NMLS - May 2026
- FREC Florida Realtor 63 Hours-Richdale School Lic:ZH1003502
Timeline
Sales Office Coordinator
Jones Homes USA (The Emerson Group)
07.2021 - CurrentRead More
Mortgage Contract and Finance Processor/ Resort Sales Inventory Manager
Central Florida Investments. (Westgate Resorts Financial Company)
04.2011 - 07.2021Read More
DBPR
Realtor/Mortgage Loan Originator from Florida Real Estate 63 Hours, Mortgage Loan Originator 20 Hours, Florida MLO Law 2 Hours
Read More
Florida Agricultural and Mechanical University
Business Administration from Concentration in Finance
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QUALIFICATIONS
I am a University educated business professional with strong interpersonal skills and a proficiency in problem solving and conflict resolution. I possess pertinent clerical abilities and am computer literate on an expert level. I have sharpened time management skills and am a motivated, detail oriented, proactive and business savvy individual with a lifetime of formal and informal experience in office etiquette and cooperative work. I possess over thirteen years of office management and sales experience combined between Westgate resorts, The Emerson Group, and personal ventures. I have expert abilities in enlightening new clientele and in bolstering the retention of existing customers. Maintaining an organized and cohesive work environment is my destination but strong written and verbal communication is the vehicle that gets me there. I am a swift learner and thrive in a demanding environment.