Shenika Spears
Baltimore,MD
Summary
Dynamic professional with a proven track record at A Step Forward Inc., excelling in effective communication and documentation. Spearheaded staff development initiatives, enhancing team performance by 30%. Expert in cross-functional collaboration and customer service, adept at driving significant improvements in client satisfaction and operational efficiency.
Talented Intake Specialist offering 1 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Maraian House
09.2024 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Completed intake assessment forms and filed clients' charts.
- Supported office staff and operational requirements with administrative tasks.
- Maintained accurate and up-to-date client records.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
House Manager
Marain House
09.2024 - Current
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw budget to manage expenditures and control costs.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Monitored staff performance and provided feedback to drive productivity.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Trained and mentored new staff on cleaning and safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Direct Care Worker
A Step Forward Inc.
10.2023 - Current
- Documented vitals, behaviors, and medications in client medical records.
- Remained alert to problems or health issues of clients and competently responded.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored and assisted residents through individual service plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Transported clients to medical and dental appointments to provide support.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
House Monitor
A Step Forward Inc.
01.2020 - 09.2024
- Facilitated smooth transition of new clients into residential program.
- Developed, implemented and monitored residential policies and procedures.
- Assisted in recruitment and selection of clients leaders.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Solved grievances and complaints by collaborating with residents.
- Monitored client behavior and responded to disciplinary issues in accordance with established policies.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
Education
High School Diploma -
South Western High
200 Front Hill06-2004
Skills
- Self Motivation
- Staff Development
- Effective Communication
- Cross-Functional Collaboration
- Documentation and Recordkeeping
- Risk Assessment
- Resource Allocation
- Task Prioritization
- Customer Service
- Clerical Staff Oversight
- Team building
- Performance Improvement
Timeline
Intake Coordinator
Maraian House
09.2024 - Current
House Manager
Marain House
09.2024 - Current
Direct Care Worker
A Step Forward Inc.
10.2023 - Current
House Monitor
A Step Forward Inc.
01.2020 - 09.2024
High School Diploma -
South Western High
Similar Profiles
Judy DrzymalaJudy Drzymala
Manager Housekeeping & Laundry at Hastings House Country House HotelManager Housekeeping & Laundry at Hastings House Country House Hotel
OSWALDO VALLEOSWALDO VALLE
Wine Captain at Soho House Little Beach HouseWine Captain at Soho House Little Beach House
Jack GetzlafJack Getzlaf
Front Desk Receptionist at Hastings House Country House HotelFront Desk Receptionist at Hastings House Country House Hotel