Shenikca Bethea
Tallahassee,FL
Summary
Results-oriented Assistant Manager with significant experience in customer service and business administration. Demonstrated ability in team leadership and operational management. Skilled in communication, problem-solving, and time management, contributing to efficient operations and strong team collaboration.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Uhaul Moving And Storage
Tallahassee, Florida
04.2024 - Current
- Supervised daily operations, enhancing customer service and support.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels, ensuring stock availability for customers.
- Conducted regular inspections of equipment for safety and compliance.
- Handled customer inquiries and resolved issues, improving customer satisfaction.
- Coordinated moving truck reservations and scheduling for customers.
Customer Service Representative
Uhaul Moving And Storage
Tallahassee, Florida
02.2022 - 04.2024
- Assisted customers with reservations and inquiries, ensuring satisfaction in a fast-paced environment.
- Handled payment transactions accurately and efficiently, contributing to smooth service counter operations.
- Provided guidance on truck rental options and storage solutions to customers.
Office Manager
ED Motorz
Oakland park, FL
06.2011 - 10.2021
- Coordinated office operations to ensure seamless workflow across departments.
- Managed keys and documents to enhance vehicle inventory control and tracking.
- Assisted customers by addressing inquiries and providing detailed information on available vehicles.
Medical Assistant
Dr Haywood
01.2008 - 01.2011
- Physical, Administering Vaccine & Urine testing …
- Facilitated patient intake and ensured accuracy of medical records.
- Prepared examination rooms and maintained sterilization standards for instruments.
- Collected and processed lab samples according to established protocols to ensure reliable results.
Education
Medical Assistant -
American Institute
Margate, FL05.2010
High School Diploma -
Dillard High School
Ft Lauderdale, FL06.1998
Skills
- Windows
- Mac OS
- MS Excel
- Word
- PowerPoint
- Customer service
- Employee training
- Inventory management
- Staff supervision
- Customer relationship management
- Problem solving
- Team building
References
Available upon request
Languages
English, Native language
Typing Speed
19 WPM
Timeline
Assistant Manager
Uhaul Moving And Storage
04.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
02.2022 - 04.2024
Office Manager
ED Motorz
06.2011 - 10.2021
Medical Assistant
Dr Haywood
01.2008 - 01.2011
Medical Assistant -
American Institute
High School Diploma -
Dillard High School