Sheniqua Campbell
Cocoa
Summary
Driven professional with a track record of fostering strong relationships and enhancing communication.Experience with braille and assistive technology, demonstrating exceptional time management and a professional attitude. Proven ability to resolve complex issues, achieving streamlined account management and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Assistant I
IFB Solutions
03.2023 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and providing correct/current responses to inquiries.
Family Accounts Specialist
Lighthouse Central Florida
11.2022 - 02.2023
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Recorded accurate and efficient records in customer database.
- Reconciled customer accounts and identified discrepancies for further investigation.
Customer Liaison
IFB Solutions
03.2021 - 12.2021
- Understood and thoroughly explained services provided to customers.
- Acted as liaison or point person for communications with internal and external customers.
- Delivered exceptional customer service and supported positive brand experience.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Processed basic customer compliments, complaints and other transactions.
- Handled day-to-day customer or client questions via telephone or email.
Unemployment Account Specialist
IFB Solutions
05.2020 - 02.2021
- Adhered to standards of quality and service as well as all company requirements.
- Set up new customer accounts and updated existing accountswith latest information.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Spoke with customers to discuss and ascertain needs, an tailor solutions.
- Recorded of daily activities through customer database.
Education
Business Management
City College
Fort Lauderdale FL03.2017
Skills
Professional Attitude
Time Management
Knowledge of braille and assistive technology
Relationship Builder
Team Player
Effective Communicator
Timeline
Administrative Assistant I
IFB Solutions
03.2023 - Current
Family Accounts Specialist
Lighthouse Central Florida
11.2022 - 02.2023
Customer Liaison
IFB Solutions
03.2021 - 12.2021
Unemployment Account Specialist
IFB Solutions
05.2020 - 02.2021
Business Management
City College
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