Sheniqua Edwards
Decatur,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Agent
Roofs By Don
10.2021 - 01.2024
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Health Insurance Sales Agent
Evergreen Health Group
09.2021 - 04.2022
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Developed strong relationships with clients through excellent communication and personalized service.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
CVS HEALTH CORPORATION
04.2020 - 05.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Data Entry Clerk
DB Schenker
12.2019 - 03.2020
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Customer Service Supervisor
Home Depot
02.2019 - 11.2019
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Education
Associate of Science - Biology
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Paperwork Processing
- Product Demonstrations
- Strategy Development
- Customer Assistance
- Call Control
- Client Analysis
- Information Security
- Complaint Resolution
- Data Entry
- [Software] CRM System Proficiency
- Money Handling Abilities
- Problem-Solving Abilities
Timeline
Sales Agent
Roofs By Don
10.2021 - 01.2024
Health Insurance Sales Agent
Evergreen Health Group
09.2021 - 04.2022
Customer Service Representative
CVS HEALTH CORPORATION
04.2020 - 05.2021
Data Entry Clerk
DB Schenker
12.2019 - 03.2020
Customer Service Supervisor
Home Depot
02.2019 - 11.2019
Associate of Science - Biology
Kingsborough Community College of The City University of New York
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