Sheniqua Solomon
Jacksonville,FL
Summary
To become an asset to your company
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Proficient in using medical terminology and classifying diagnostic procedures, treatments and medications. Dedicated to providing highest quality care to patients.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
ROI Specialist
Iron Mountain
Jacksonville, FL
01.2024 - Current
- Analyzed ROI data to identify trends and inform strategic decision-making.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Verification Specialist
SanMar
Jacksonville, FL
06.2021 - 10.2024
- Updated patient records with accurate, current insurance policy information.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
Collections Agent
Enhanced Resource Center
Orange Park, Florida
10.2015 - 06.2017
- Solicit new business Call
- Ranked #5 in regards to quality and compliance
- Provided exceptional customer service
- Placed outbound collections calls daily to approximately account-holders.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Acquired credit reporting data for new and existing customers.
- Created repayment plans based on account holders’ financial status and repayment abilities.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Achieved production goals by training new employees and incentivizing team members.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Processed payments and refunds in a timely and efficient manner.
- Resolved balance errors using accounting software.
- Reduced aged accounts by collecting on approximately accounts daily.
- Monitored accounts to identify overdue payments.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Updated account status records and collection efforts.
- Reached out to customers to verify information and follow up on issues.
Processor
SanMar Corporation
Jacksonville, FL
06.2017 - 10.2020
- Prepared products for shipping according to company specifications.
- Coordinated with warehouse team to manage inventory levels and optimize storage solutions.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Attended company safety meetings to provide insight on ways that would reduce warehouse accidents.
- Used an RF scanner to pick items to their proper bins.
- Ensured that aisles were organized so forklifts could be operated throughout the warehouse.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Communicated with floor managers to determine merchandise placement.
Education
High School -
American Heritage Academy
Orange Park, FL2008
Diploma - Medical Assistant
Everest University
Orange Park, FL2009
Diploma - Phlebotomy
NFTC-North Florida Training Center
Jacksonville, Florida2018
Skills
- EMR / EHR
- Medical release of information ROI processes
- Medical records audits
- Insurance verification
- Customer service
- Data entry
Affiliations
- President's List
- Dean's List
- Certificate of 50 sticks
- Prefect Attendance
Timeline
ROI Specialist
Iron Mountain
01.2024 - Current
Verification Specialist
SanMar
06.2021 - 10.2024
Processor
SanMar Corporation
06.2017 - 10.2020
Collections Agent
Enhanced Resource Center
10.2015 - 06.2017
Diploma - Medical Assistant
Everest University
Diploma - Phlebotomy
NFTC-North Florida Training Center
High School -
American Heritage Academy