Christopher Taylor
Concord,NC
Summary
Customer-focused and results-driven Customer Success Representative with proven experience in customer support, relationship management, and problem resolution. Skilled in providing exceptional service, ensuring customer satisfaction, and driving product adoption. Adept at leveraging CRM systems like HubSpot to track customer interactions and optimize engagement. Strong analytical thinker with excellent communication skills and the ability to work independently or within a team to enhance the customer experience.
Overview
9
9
years of professional experience
Work History
Customer Success Representative
Campbell Soup Company
03.2022 - Current
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved.
- Conducted regular check-ins with key accounts, ensuring ongoing satisfaction and fostering loyalty.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
Loan Service Representative
Wells Fargo
02.2018 - 03.2022
- Assisted colleagues in resolving complex issues, fostering a collaborative work environment that promoted continuous learning and professional development among peers.
- Maintained strong relationships with clients through regular communication and updates on their loans'' statuses.
- Collaborated with underwriting team to expedite loan application reviews, resulting in faster approval times.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Conducted comprehensive evaluations of borrowers'' financial situations to customize loan solutions tailored to their needs.
- Maintained high levels of confidentiality when handling sensitive client data, ensuring adherence to privacy regulations and ethical standards within the industry.
- Supported business growth by consistently meeting or exceeding individual performance goals related to new loans originated or serviced.
Account Resolution Specialist
Wells Fargo
03.2016 - 02.2018
- Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
- Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
- Maintained up-to-date knowledge of industry trends and regulatory changes to ensure compliance in account resolution practices.
- Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.
- Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
- Assisted in the development of collections policies, contributing towards improved cash flow management within the organization.
- Assessed individual situations and developed effective and appropriate resolutions.
Education
Bachelor of Science - Business Administration And Management
ECPI University
Raleigh, NCSkills
- Feedback collection
- CRM software
- Streamlined Client Onboarding
- Customer Engagement
- Problem resolution
- Relationship building
- Client Relationship Management
- Client relations
- Administrative support
- Customer relationship management (CRM)
- Fraud detection skills
- Banking industry acumen
Timeline
Customer Success Representative
Campbell Soup Company
03.2022 - Current
Loan Service Representative
Wells Fargo
02.2018 - 03.2022
Account Resolution Specialist
Wells Fargo
03.2016 - 02.2018
Bachelor of Science - Business Administration And Management
ECPI University
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