SHENIQUE MURRAY
Davenport,FL
Summary
Results-driven professional with extensive experience in front-office operations and patient management. Demonstrated expertise in scheduling appointments and managing billing inquiries, streamlining processes for optimal efficiency.
Strong communication and problem-solving skills, enabling effective coordination between medical staff and patients.Committed to ongoing professional development to stay
abreast of of healthcare regulations
and best practices.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
Clermont, FL
07.2024 - Current
- Collaborate with nurses, physicians, and therapists to support safe and efficient patient transitions within the rehabilitation process.
- Monitor vital signs, intake/output, and mobility progress to identify changes in condition and communicate updates to medical staff.
- Assist patients with daily living activities while maintaining dignity, safety, and emotional support.
- Document patient care accurately using electronic health record (EHR) systems to ensure information continuity across teams.
- Promote patient education to enhance understanding of recovery goals and discharge instructions.
Medical Receptionist
Pain and Spine Specialist of Maryland
Frederick, MD
12.2020 - 05.2024
- Scheduled and managed appointments using electronic health record systems, optimizing daily operations.
- Verified patient insurance information and processed billing inquiries to streamline administrative tasks.
- Implemented a new check-in procedure that reduced wait times by 15%, improving patient flow.
- Engaged in continuous professional development to stay updated on healthcare regulations and best practices.
- Assisted in the preparation of reports related to patient volumes and appointment statistics.
Dental Receptionist
A1 Dental Associates
Fort Lauderdale, FL
03.2020 - 09.2020
- Scheduled patient appointments and maintained accurate records to support clinic efficiency and patient satisfaction.
- Assisted patients with insurance verification, billing inquiries, and registration to streamline front-office operations.
- Responded to patient concerns and coordinated communication between dental staff and patients to ensure clarity and care continuity.
Administrative Assistant
Hawkeye Security Co
St. Andrew, Jamaica
12.2017 - 11.2018
- Managed correspondence, scheduled meetings, and maintained organized filing systems for executive and operational teams.
- Answered phone calls and emails promptly, ensuring effective business communication and client satisfaction.
- Supported daily administrative tasks to maintain a professional and efficient office environment.
Education
Nursing Science - Some College Coursework
Northern Caribbean University
Kingston, JamaicaCNA - Certicate/License -
Nursing School Academy
Maryland, United StatesBiology/Chemistry - High School Diploma
Willodene High School
St. Catherine, JamaicaSkills
- Teamwork
- Communication
- Appointment Scheduling
- Patient
- Patient Advocacy
- EMR/EHR Systems
- Vital Signs Monitoring
- Administrative support
- Insurance verification
- Effective communication
- Problem solving
- Time management
- Detail orientation
- Typing 40 wpm
- Payment collection
- Medical office procedures
- Medical terminology
- Microsoft office
- Front desk operations
- HIPAA compliance
- Medical charting
- Telephone etiquette
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support (BLS) Certification
- CPR and First Aid Certified
Languages
English, Fluent
Current Position
Rehab Nurse Technician
Timeline
Rehab Nurse Technician
Encompass Health Rehabilitation Hospital
07.2024 - Current
Medical Receptionist
Pain and Spine Specialist of Maryland
12.2020 - 05.2024
Dental Receptionist
A1 Dental Associates
03.2020 - 09.2020
Administrative Assistant
Hawkeye Security Co
12.2017 - 11.2018
Nursing Science - Some College Coursework
Northern Caribbean University
CNA - Certicate/License -
Nursing School Academy
Biology/Chemistry - High School Diploma
Willodene High School