Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Shenique Ramirez

Shenique Ramirez

Case Auditor/ Customer Service
Hammond,Louisiana

Summary

Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

AR Publications LLC
11.2018 - 09.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.

Cashier Team Lead

Pilot Travel Centers
10.2018 - 11.2021
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Received and processed customer payments.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Dispatch Clerk

Deliver Me Trucking
06.2015 - 10.2018
  • Handled complaints and inquiries from public to resolve or report to proper department.
  • Performed routine administrative work with customer assistance, cashiering and data.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained contact with units on assignment to provide further assistance and support when needed.

Cashier/Customer Service Representative

Walmart
06.2013 - 06.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Front Desk Clerk

Motel 6 Hotel
05.2010 - 06.2013
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.

Education

Certification -

Camelot College Medical Assistant
Baton Rouge, LA
01.2010

High School Diploma -

Apostolic Lighthouse Christian Academy
Jackson, LA
05.2009

Skills

  • Delivery Coordination
  • Visitor and Customer Relations
  • Computer Proficiency
  • Greeting and Seating Clients

Timeline

Administrative Assistant

AR Publications LLC
11.2018 - 09.2023

Cashier Team Lead

Pilot Travel Centers
10.2018 - 11.2021

Dispatch Clerk

Deliver Me Trucking
06.2015 - 10.2018

Cashier/Customer Service Representative

Walmart
06.2013 - 06.2015

Front Desk Clerk

Motel 6 Hotel
05.2010 - 06.2013

Certification -

Camelot College Medical Assistant

High School Diploma -

Apostolic Lighthouse Christian Academy

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Shenique RamirezCase Auditor/ Customer Service