Shenise Broady
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Peer Recovery Specialist
Western Tidewater Community Services Board
03.2022 - Current
- Enhanced client recovery by developing and implementing individualized peer support plans.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Participated in ongoing training opportunities to stay current with industry trends and enhance professional expertise as a Peer Recovery Specialist.
- Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Listened to clients' concerns and provided encouragement and support.
- Educated clients on dangers of substance abuse and prevention techniques.
- Assisted clients in exploring feelings and understanding behaviors.
- Supported individuals dealing with mental health and emotional issues.
Assistant Store Manager
Family Dollar
03.2015 - 08.2019
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
Dollar General
02.2010 - 03.2012
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
High School Diploma -
Great Bridge High School
Chesapeake, VA06.2001
Skills
- Boundary Setting
- Substance Abuse Knowledge
- Recovery planning
- Mental health awareness
- Relapse Prevention
- Documentation abilities
- Crisis Intervention
- Mental Health Support
- Intervention Planning
- Administration and management
- Multitasking Abilities
Timeline
Peer Recovery Specialist
Western Tidewater Community Services Board
03.2022 - Current
Assistant Store Manager
Family Dollar
03.2015 - 08.2019
Assistant Manager
Dollar General
02.2010 - 03.2012
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
High School Diploma -
Great Bridge High School
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