Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

Shenise McCormick

Augusta,GA

Summary

Well-qualified financial systems leader offering success in managing internal accounting processes, bringing top-notch skills in oral and written communication; with active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing solutions to build loyalty. Seeking to apply positive work ethics, customer advocacy and team oriented personality to this organization.

Overview

7
7
years of professional experience

Work History

Payment Analyst

Propel Holdings
05.2022 - 10.2023
  • Managed and responded to over 100 correspondence and inquiries from customers daily.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Maintained account accuracy by reviewing and reconciling monthly checks.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Personal Assistant

Arte Of Knowing
01.2020 - 10.2023
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.

Product Specialist

Sky Reach inc.
07.2021 - 03.2022
  • Utilized welding equipment i.e Auger bit, Center Bit, Rose Counter Sunk Bit , Screw Driver Bit to safely complete predetermined operations .
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Identified equipment and production non-compliance issues and notified foreman to facilitate resolution.
  • Directed welders to build up low spots or short pieces with weld.
  • Supervised 3-6 apprentices and offered specific recommendations to improve work quality.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Shipping and Receiving Associate

Harry Rosen
07.2018 - 05.2021
  • Updated database with changes in carrier status.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Inbound Call Center Representative

Sitel
02.2017 - 03.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

License Certificate - Advanced Security Management

Gateway Community Education Centre
Napanee, ON
03.2021

Associate of Arts - Music Applied To Stage, Screen And Interactive Visual Environments (MASSIVE)

Trebas Institute
Toronto, ON
02.2016

Skills

  • Administrative Support
  • Meeting Agenda Preparation
  • Multitasking and Organization
  • Persuasive Negotiations
  • Attention to Detail
  • Office Systems Management
  • Proper Phone Etiquette
  • Microsoft PowerPoint
  • Confidentiality and Discretion
  • Departmental Support
  • File Maintenance
  • Workflow Improvements

References

Jonathan Allicock - Propel Holding Team Lead

  • Contact - (416) 994-9520

Dima - Sky Reach inc. Site Manager

  • Contact - (647) 205-2107

Sage Lavie - CEO and founder of Arte Of Knowing

  • Contact - (437) 232-8384




Additional Information

Available upon request

Timeline

Payment Analyst

Propel Holdings
05.2022 - 10.2023

Product Specialist

Sky Reach inc.
07.2021 - 03.2022

Personal Assistant

Arte Of Knowing
01.2020 - 10.2023

Shipping and Receiving Associate

Harry Rosen
07.2018 - 05.2021

Inbound Call Center Representative

Sitel
02.2017 - 03.2018

License Certificate - Advanced Security Management

Gateway Community Education Centre

Associate of Arts - Music Applied To Stage, Screen And Interactive Visual Environments (MASSIVE)

Trebas Institute

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Shenise McCormick