Shenita Banks
Newport News,USA
Summary
Successful Owner/Operator with expertise in Retail and Restaurant industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Wireless Queen Inc
04.2015 - Current
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
Keland's Louisiana Seafood
12.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Owner/Operator
City2U Inc
02.2003 - 03.2013
- Managed, hired, and developed a team of individuals to deliver services to customers, which includes performing quality assurance reviews on a daily basis
- Oversaw day-to-day business operations.
- Assessed merchandise mix to continually broaden and improve assortments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front of the House Manager
Topeka's Steakhouse
12.1999 - 06.2003
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Virginia Independent Automobile dealer license -
06.2021
Real estate Course -
05.2003
High School Diploma -
Warwick High School
Newport News, VA06.1991
Skills
- Reliable
- Microsoft Office 50 wpm
- Virginia Independent Automobile dealer license
- Real Estate Course
- Operations Management
- Sales Negotiation
- Hiring
- Documentation and Reporting
- Customer Service
- Multitasking Abilities
- Delegation Skills
- Store Maintenance
Accomplishments
- Managed and oversaw dynamic project teams comprised of personnel and managers, and ensured on-time and on-budget completion
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in work hours/labor costs
- Communicate with diverse backgrounds, build rapport and long-term relationships, and achieve customer satisfaction
- Manage, hire, and develop a team of individuals to deliver services to customers, which includes performing quality assurance reviews on a daily basis
- Attended meetings with clients to review financial records and operating procedures, and identified appropriate business solutions based on cash flow and long-term objectives
- Define marketing strategy to secure new business and drive brand awareness
Timeline
Bartender
Keland's Louisiana Seafood
12.2019 - 03.2020
Owner/Operator
Wireless Queen Inc
04.2015 - Current
Owner/Operator
City2U Inc
02.2003 - 03.2013
Front of the House Manager
Topeka's Steakhouse
12.1999 - 06.2003
Virginia Independent Automobile dealer license -
Real estate Course -
High School Diploma -
Warwick High School
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