Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Shenita Harrison

Shenita Harrison

Patient Access Repsentative
Baltimore,MD

Summary

Dedicated administrative professional well-versed in communication and team building. Capable in providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

22
22
years of professional experience

Work History

Patient Access Representative

Howard County General Hospital
01.2023 - Current
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Greeted and assisted patients with check-in procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Patient Service Representative II

Sleep Services Of America
07.2015 - Current
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided excellent customer service to patients and medical staff.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Customer Service Representative

Wal-Mart Supercenter
06.2019 - 04.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Senior Bank Teller

M & T Bank, Formerly Partners Trust
09.2001 - 03.2013
  • Enhanced customer satisfaction by providing efficient and accurate transaction processing.
  • Streamlined daily operations for increased productivity by implementing improved cash handling procedures.
  • Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
  • Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
  • Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
  • Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
  • Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.

Education

Bachelor of Arts - HealthCare Administration

Sojourner-Douglass College
Baltimore, MD
06.2015

Skills

  • Appointment Scheduling
  • Multitasking and Organization
  • Work Quality Evaluation
  • Patient Education
  • Registration and Admissions
  • HIPAA Compliance
  • Insurance Verification
  • Team Leadership
  • Strong Empathy
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Howard County General Hospital
01.2023 - Current

Customer Service Representative

Wal-Mart Supercenter
06.2019 - 04.2021

Patient Service Representative II

Sleep Services Of America
07.2015 - Current

Senior Bank Teller

M & T Bank, Formerly Partners Trust
09.2001 - 03.2013

Bachelor of Arts - HealthCare Administration

Sojourner-Douglass College

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Shenita HarrisonPatient Access Repsentative