Summary
Overview
Work History
Education
Skills
Timeline
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Shenita Patton

Riverview,FL

Summary

Proven Real Estate Agent at LPT Realty with a track record of exceeding customer expectations through expert negotiation and digital marketing skills. Leveraged strong organizational abilities and social media marketing to secure high-value transactions and foster client relationships, ensuring repeat business. Demonstrated excellence in client management and contract negotiation, contributing to a significant increase in successful real estate transactions.

Overview

15
15
years of professional experience

Work History

Real Estate Agent

LPT Realty
05.2018 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Reviewed market research data and changed sales plans accordingly.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
  • Developed new business and managed new and existing clients.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Performed home evaluations and developed competitive market analysis for individual homes.

Appeals and Grievances Coordinator

Anthem
04.2016 - 08.2021
  • Processed and finalized appeals and grievances within agreed-upon turnaround time.
  • Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
  • Submitted verbal and written notification to members and providers.
  • Expedited resolution times by proactively communicating with members, providers, and other stakeholders throughout the grievance process.
  • Collaborated with interdisciplinary teams to review cases, identify trends, and develop strategies for addressing recurring issues.
  • Improved member satisfaction by efficiently managing and resolving appeals and grievances cases.
  • Served as a key resource for colleagues seeking guidance on case-specific issues or regulatory requirements, fostering a cooperative team environment.
  • Maintained strict confidentiality of sensitive member information while adhering to HIPAA regulations during case investigations.
  • Increased staff efficiency through comprehensive training programs focused on best practices in appeals and grievances processing.
  • Negotiated collective bargaining agreements.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Spearheaded negotiation of union contracts as company representative.

Customer Service Representative

T-Mobile
04.2009 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided primary customer support to internal and external customers.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Education

High School Diploma -

King High School
Tampa, FL
12.2004

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly Professional
  • Negotiation
  • Contract Negotiation
  • Lead Follow Up
  • Social Media Marketing
  • Client management
  • Digital Marketing
  • Sales Presentations
  • MLS expert
  • Active Florida Real Estate License

Timeline

Real Estate Agent

LPT Realty
05.2018 - Current

Appeals and Grievances Coordinator

Anthem
04.2016 - 08.2021

Customer Service Representative

T-Mobile
04.2009 - 05.2016

High School Diploma -

King High School

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Shenita Patton