Shenita Patton
Riverview,FL
Summary
Proven Real Estate Agent at LPT Realty with a track record of exceeding customer expectations through expert negotiation and digital marketing skills. Leveraged strong organizational abilities and social media marketing to secure high-value transactions and foster client relationships, ensuring repeat business. Demonstrated excellence in client management and contract negotiation, contributing to a significant increase in successful real estate transactions.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
LPT Realty
1400 S International Pkwy #1020
05.2018 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Reviewed market research data and changed sales plans accordingly.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Developed targeted marketing campaigns for luxury properties, attracting qualified buyers and securing high-value transactions.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Generated leads for sales and rental properties through cold calls and referrals.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Performed home evaluations and developed competitive market analysis for individual homes.
Appeals and Grievances Coordinator
Anthem
4200 W Cypress St
04.2016 - 08.2021
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Submitted verbal and written notification to members and providers.
- Expedited resolution times by proactively communicating with members, providers, and other stakeholders throughout the grievance process.
- Collaborated with interdisciplinary teams to review cases, identify trends, and develop strategies for addressing recurring issues.
- Improved member satisfaction by efficiently managing and resolving appeals and grievances cases.
- Served as a key resource for colleagues seeking guidance on case-specific issues or regulatory requirements, fostering a cooperative team environment.
- Maintained strict confidentiality of sensitive member information while adhering to HIPAA regulations during case investigations.
- Increased staff efficiency through comprehensive training programs focused on best practices in appeals and grievances processing.
- Negotiated collective bargaining agreements.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Spearheaded negotiation of union contracts as company representative.
Customer Service Representative
T-Mobile
3726 Sun City Center Blvd Suite 105
04.2009 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
High School Diploma -
King High School
Tampa, FL12.2004
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Contract Negotiation
- Lead Follow Up
- Social Media Marketing
- Client management
- Digital Marketing
- Sales Presentations
- MLS expert
- Active Florida Real Estate License
Timeline
Real Estate Agent
LPT Realty
05.2018 - Current
Appeals and Grievances Coordinator
Anthem
04.2016 - 08.2021
Customer Service Representative
T-Mobile
04.2009 - 05.2016
High School Diploma -
King High School