Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shenita Samuels

Port Saint Joe,FL

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

27
27
years of professional experience

Work History

WFH SCHEDULER

HCA
PORT ST JOE, FL
03.2025 - Current
  • Scheduled and confirmed appointments.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.

Insurance Verification Specialist

HCA Parallon
San Antonio, TX
11.2022 - 03.2024
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Updated patient and insurance data and input changes into company computer system.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.

Patient Access Representative

Ascension Sacred Heart
Port Saint Joe, FL
11.2011 - 11.2022
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Called insurance companies and verified patient coverage.

Security Guard

G4S Secure Solutions
Port Saint Joe, FL
05.2010 - 11.2011
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.

Assistant Manager

Burger King
Port Saint Joe, FL
05.1998 - 03.2010
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Education

High School Diploma -

Mexico High School
Mexico, MO
05.1991

Skills

  • Insurance company knowledgeable
  • Appointment scheduling
  • Payment processing
  • Regulatory compliance
  • Customer service
  • Effective communication
  • Telephone etiquette
  • Patient scheduling

Timeline

WFH SCHEDULER

HCA
03.2025 - Current

Insurance Verification Specialist

HCA Parallon
11.2022 - 03.2024

Patient Access Representative

Ascension Sacred Heart
11.2011 - 11.2022

Security Guard

G4S Secure Solutions
05.2010 - 11.2011

Assistant Manager

Burger King
05.1998 - 03.2010

High School Diploma -

Mexico High School

Similar Profiles

CREATE PROFILE