Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
References
Extracurricular Activities
Timeline
Generic

Sheniyha Cardwell

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Line Cook, Cashier, Dishwasher, Prepped

Panera Bread
02.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guest.
  • Answered questions about store policies and addressed customer concerns.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
  • Assisted with food preparation tasks, contributing to faster service times for customers.

Sales Associate

Children's Place
04.2021 - 10.2021
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance
  • Managed conflict resolution with dissatisfied customers professionally
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.

Server/Restaurant Waiter

Friendly's Restaurant
11.2020 - 04.2021
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Provided attentive service during high-volume periods
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

Westlake High School
Waldorf, MD
06.2023

Skills

  • Welcoming
  • Swift learner
  • Adaptive
  • High Energy and Stamina
  • Critical Thinking
  • Active Listening
  • Server Communication
  • Problem-solving abilities
  • Cool Under Pressure
  • Adaptable and Flexible
  • Strong Work Ethic
  • Guest Engagement
  • Highly motivated
  • Professional Attitude
  • Reliable
  • Trustworthy
  • Responsible
  • Team Player
  • Customer Service
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Transactions and Cash Handling
  • Time Management
  • Attention to Detail
  • Reading Comprehension
  • Data Entry
  • Computer Proficiency
  • Team Coordination
  • Workload Management
  • Professional telephone demeanor
  • Documentation

Awards

Honor Roll Certificate, Fall 2023

Volunteer Experience

Dunn2perfection Design Company, 2016, Current

References

  • Doris Dunn, d.dunn883@gmail.com
  • Riccayela Lewis, 410-210-5867
  • Edna Smith, 240-475-7999

Extracurricular Activities

  • Glen Burnie High School Step Team Fall 2019
  • Glen Burnie High School Track Team, Winter 2019-20
  • Glen Burnie High School Jv Volleyball Team, Fall 2019-20
  • Westlake High School Dance Team, Winter 2022-23

Timeline

Line Cook, Cashier, Dishwasher, Prepped

Panera Bread
02.2024 - Current

Sales Associate

Children's Place
04.2021 - 10.2021

Server/Restaurant Waiter

Friendly's Restaurant
11.2020 - 04.2021

High School Diploma -

Westlake High School

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Sheniyha Cardwell