Shenkwia Jones
Fort Worth,TX
Summary
Results-driven and technically-savvy Operations Director with a progressive career in manufacturing, production and fabrication. Proven track record of turning around under-performing units by delivering continuous process improvements to drive quality and efficiency. Motivating and respectful leader known for building and managing loyal, high-performance teams. Offering excellent communication, interpersonal and decision-making skills. Thriving in high-pressure environments.
Overview
31
31
years of professional experience
Work History
YMCA After School Operations Director
Ymcafw.org
08.2021 - 12.2022
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Collaborated with executives to develop and execute strategic business plans.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Established quality customer relationships through consistent delivery on commitments.
- Mentored employees and offered constructive feedback for performance improvement.
- Developed and presented key projects to board to obtain approval.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
YMCA After School Site Director
Ymcafw.org
01.2021 - 08.2021
- Performed continuous evaluations of my after school sites successes and failures, and implemented improvement plans.
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
Food Service Professional
Favor Delivery
06.2018 - 06.2020
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
Assistant Administrative Assistant
Starlight Bethel MBC
01.2009 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Data Entry Specialist
KD Conservatory
01.2017 - 06.2018
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
Video Game Merchandiser
Mosaic Sales Solution
01.2006 - 01.2008
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Secondary Mathematics Instructor
Dallas Isd
01.1992 - 01.2006
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Optimized learning plans based on student performance and feedback.
- Enhanced student comprehension and shortened learning process through new teaching methods.
Education
Bachelor of Science - Entertainment Business
Full Sail University
Winter Park, Florida12.2016
Associates of Applied Arts in Motion Picture Production -
KD Conservatory College of Film and Dramatic Arts
Dallas, Texas01.2015
Bachelor of Science in Mathematics and Computer Science -
Jarvis Christian College
Hawkins, Texas01.1992
Skills
- Microsoft Office – Proficient
- CPR /First Aid Certified
- CPR Instructor
- Food Handler/Child Care License
- Child Abuse Certified
- Presidium Training
- Overseeing Training
- PHP
- Maintaining Inventory
- Report Writing
Management
- Assistant Administrative Assistant at Starlight Bethel Missionary Baptist Church
- Computer Technician for Starlight Bethel Missionary Baptist Church
- Social Media Coordinator for Starlight Bethel Missionary Baptist Church
- Front Desk Receptionist (part – time) at KD Conservatory
- Data Entry Clerk for KD Conservatory
Volunteer Experience
- Dallas Video Fest 30, Dallas, Texas, Volunteer Coordinator, 2017-01-01
- Earth Day Celebration at Fair Park, Dallas, Texas, Camera One teacher, 2017-01-01
- Video Fest of Dallas 2016, Dallas, Texas, Administrative Assistant to Public Relations Coordinator, 2016-01-01
- Video Fest of Dallas 2015, Dallas, Texas, Press Table Coordinator, 2015-01-01
- Oak Cliff Film Festival, ticket sales and VIP hostess, 2015-01-01
Timeline
YMCA After School Operations Director
Ymcafw.org
08.2021 - 12.2022
YMCA After School Site Director
Ymcafw.org
01.2021 - 08.2021
Food Service Professional
Favor Delivery
06.2018 - 06.2020
Data Entry Specialist
KD Conservatory
01.2017 - 06.2018
Assistant Administrative Assistant
Starlight Bethel MBC
01.2009 - 06.2019
Video Game Merchandiser
Mosaic Sales Solution
01.2006 - 01.2008
Secondary Mathematics Instructor
Dallas Isd
01.1992 - 01.2006
Bachelor of Science - Entertainment Business
Full Sail University
Associates of Applied Arts in Motion Picture Production -
KD Conservatory College of Film and Dramatic Arts
Bachelor of Science in Mathematics and Computer Science -
Jarvis Christian College
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