Shenmeng Liu

Marketing and Strategy
• Conducted research and analysis of industry trends and market insights, leading to the acquisition of new clients through diverse channels.
• Maintained and segmented client records accurately, ensuring data integrity and effective targeting.
• Contributed to creative brainstorming sessions, generating innovative marketing strategies that enhanced brand visibility.
Customer experience & customer relationship
• Evaluated and optimized customer service processes, leading to increased efficiency and higher customer satisfaction rates.
• Documented and analyzed customer interactions, transactions, and feedback, enabling data-driven improvements in service delivery.
Fabric and Trim Organization
• Collaborated in the development and organization of a comprehensive fabric library, facilitating easy access to materials and enhancing team efficiency.

• Assisting fashion designer with garment and accessories production.
• Provide technical support during garment production.
• Documented production information via daily system.

• Prepared knitting sample swatch books for presentations
• Provided support with special knitting projects in 4 weeks.

• Participated in SS2023 designs with the brand's aesthetics and sketched detailed and fresh designs for consideration
• Communicated design revisions to members of the design team.
• Prepared and maintained design boards with sketches, fabrics, colors, prints, and trims.

• Sketched detailed and fresh designs for consideration.
• Participated in SS2022 printing designs with brand's aesthetics.
• Clearly communicated design revisions to members of fashion design team.
• Prepared and maintained design boards with sketches, fabrics, colors, prints and trims.

In charge of the management of showroom brand booth during Shanghai 2021 Fashion week.

• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
• Maintained showroom samples and catalog libraries for customer viewing and gave presentations to buyers and customers based on their demand.
• Organize daily orders.
• Greeted customers and prospects upon showroom entry.
• Asked open-ended questions to ascertain what types of products or services customer required.

Assist the Reuse Coordinator with the daily tasks of running and managing the Shop.

• Move/unpack boxes of new inventory.
• Organize and prepare stock fabrics for the store.
• Upkeep basement stock areas.
• Operate online store orders when needed.