Shenna Cook

• Assisted engineers in developing, building and testing prototypes and products for Mu2e.
• Assembled components with minimal supervision, exceeding expected project milestones. Exceeded 6s company goal of 90%.
• Used over head cranes, forklifts and scissor lifts to complete tasks and transport items. Obtained Certifications for them all.
• Tested selected products at specified stages in production process for performance characteristics or adherence to specifications on Regen I and Regen II for compositor's.
• Transferred hazardous or non-hazardous waste materials to collection areas for disposal, recycling or reuse in compositor and Gulf tronics area.
• Certified in IPC/WHMA-A-620 Harness

*Certified in IPC J-STD 001

Electrical & Electronic Solder

*Trained Transformer assembly

(Inverter Driver Power Transformer)

*Trained in wire pull testing

• Soldering Metalized Multi-Pads
• Capacitor Tab Crimp
• Lot code for pad traceability
• Metalized Stack and banding
• Releasing Metalized clamps
• Foil winding Dri Pot tester
• Foil winding stack and alignment
• * Capacitor assembly, Testing, wrapping and packing
• Operation of Resistor winder
• Operation of tab press
• Operation of Auto wrapping heads
• Operation of Pay of system
• Operation of computerized Control

System

• Operation of Manual winder / Dancer

control

*Completed the winding phase of PS1, DS3, &DS4 coils for MU2E.

*Completed the VPI for PS1 & DS3 coils.

*Completed insertion of DS1, DS2, DS10, & PS1.

*Completed Cold testing of PS2 & PS3 coils + the initial cold test commissioning with the S67 Spacer.

*Completed expansion of DS10. DS1, & DS2 shells.

* Exceeded the company 6S goals of 90%.

• Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
• Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
• Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
• Tracked quality issues with external customers, suppliers and internal plant operations.
• Reported production malfunctions to managers and production supervisors.
• Oversaw department of 30 by supervising daily operations, providing technical support and coordinating personnel.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies as Liaison for Toyota Boshoku Mexico.

Managed quality assurance program, including on-site evaluations, internal audits.

Worked with Toyota Boshoku supervisors and team members to understand supply needs and bring levels within desired tolerances.

Input data in Excel to create updated status reports for quick reference of project progress and deadlines. Received, sorted and processed damaged goods with vendors or manufacturers.

• Kept inspection journals and daily summary logs as required.
• Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
• Communicated with production team members about quality issues.
• Completed precise measurements using special tools.
• Studied blueprints and design specs to uphold best-in-class knowledge of Toyota Corolla products.
• Performed visual inspections and non-destructive tests where appropriate.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Processed damaged goods and completed wasted inventory paperwork.
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Led value-added customer service team that consistently over-delivered on customer expectations..
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Handled day-to-day shipping and receiving overseeing more than 300-500 packages per day on Tuesday & Thursday.
• Conducted inventory audits with 100% accuracy following company procedures.
• Managed scheduling and task delegation for 5-12 member warehouse team.
• Followed through with client requests to resolve problems.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Completed special projects by using effective decision making, critical thinking and time management skills.
• Improved customer service initiatives by streamlining sales and order management processes.
• Resolved concerns with products or services to help with retention and drive sales.
• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Handled day-to-day shipping and receiving overseeing more than 1,000-5,000 packages per Tuesday.
• Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
• Kept orderly and accurate accounting records by monitoring sales documentation.