Shenna Gentry
Lehigh Acres,FL
Summary
Dynamic professional with a proven track record at St. Matthew's House, excelling in program development and participant engagement. Skilled in training and facilitation, I enhance team performance through effective communication and problem-solving. Recognized for reliability and attention to detail, I consistently drive program success and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Staff Member
St. Matthew's House
Immokalee, FL
12.2024 - Current
- Conducted thorough needs assessments to tailor programs according to participant requirements, enhancing satisfaction levels.
- Enhanced program effectiveness by identifying areas for improvement and implementing strategic changes.
Team Member
St. Matthews House Thrift Store
Fort Myers, FL
05.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Leader/Driver
New Life Dream Centers
Fort Myers, FL
05.2022 - 04.2024
- Enhanced route efficiency through thorough planning and continuous optimization of driving routes.
- Maintained an accident-free record by ensuring strict compliance with traffic laws, company policies, and safety regulations.
- Mentored new drivers on best practices for safe driving techniques, efficient route navigation, and excellent customer service skills.
- Assisted in recruiting efforts by participating in job fairs, conducting interviews, and providing input on hiring decisions for new driver candidates.
Residential House Cleaner
Two Maids and a Mop of Fort Myers
Fort Myers, FL
03.2016 - 03.2019
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
Education
GED -
Golden Gate High School
Naples, FLSkills
- Training and facilitation
- Volunteer management
- Customer service
- Budgeting and finance
- Office administration
- Document management
- Team oversight
- Program files maintenance
- Document retrieval
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Reliability
- Strong problem solver
- Decision-making
- Professional and mature
- Self motivation
Accomplishments
Completed mental health training with a certificate.
Certification
Serve safe certified through the state of Florida for 3 years.
Timeline
Program Staff Member
St. Matthew's House
12.2024 - Current
Team Member
St. Matthews House Thrift Store
05.2024 - 12.2024
Leader/Driver
New Life Dream Centers
05.2022 - 04.2024
Residential House Cleaner
Two Maids and a Mop of Fort Myers
03.2016 - 03.2019
GED -
Golden Gate High School