SHENNA GOODWIN
Cleveland,Tn.
Summary
Enjoy learning new things, and being a positive, productive roll model! Making a difference in people's lives improves on my own.
Overview
27
27
years of professional experience
Work History
Client Care Specalist
National Seating & Mobility
Chattanooga, TN
10.2025 - Current
- Answer calls (60-90 Daily) from clients needing assistance with their mobility purchase, whether it is for repair, questions, complaints or starting a new order.
- Managed a high volume of client inquiries regarding mobility equipment by streamlining resolution processes to ensure timely support. These improvements directly contributed to maintaining consistently high client satisfaction ratings across all service interactions.
- Improved daily communication workflows to effectively manage an influx of 60 to 90 calls per day regarding equipment purchases and repairs. These strategic changes allowed for more detailed documentation of client needs and faster transition to technical support.
- Upheld rigorous quality service standards by auditing the intake process for new mobility device orders to minimize processing errors. This focus on precision ensured that client requirements were met accurately and reduced the need for follow-up corrections.
Healthcare Specialists Agent
Optum Health United Health Care
Cleveland, TN
06.2023 - 01.2024
- 8 hours of constant assistance to customers calling in to call center seeking advice, or assistance with their medication prescription refills and referrals.
Production/ Production Coach
E&E Manufacturing
Athens, TN
04.2022 - 05.2023
- Load robotic area with raw materials, meet hourly quota, work quality booth to make sure part where being run to customers standards, Assist and train new employees for a safe transition with the company and environment, including proper PPE, Orientation, work ethics.
Color Technician
MARS CHOCOLATE
Cleveland, TN
07.2019 - 03.2022
- Worked in lab where M&M Colors where distributed to candies. After coloring batch they where tumbled and dried before sent to floor for packaging.
Operator & Supervisor
CREATIVE FOAM
Athens, TN
01.2016 - 12.2019
- Operated automated foam die cut machine in Fabrication department
- Operated Molding process on Fabrication Infusion Line
- Night Supervisor for Infusion Line leading 18 employees - 2 years.
Press Operator
WHIRPOOL CORPORATION
Cleveland, TN
01.2019 - 07.2019
- Have operated multiple press in the Fabrication department through independent and team production
- Quality Control, checked material to be run with dies to make sure they where the right ones. Returned during first run to make sure quality was being run.
- Completed training for Assembly and General Production
Contract Negotiator
FLEET CORE
Wichita, KS
01.2006 - 12.2015
- Negotiated contracts with hotels for major companies and their lodging needs
- Conducted work related business trips
- Created and wrote contracts
- Established professional relationships and communication with clients
- Daily data entry
- Faxing and receiving contracts
- Worked with spreadsheets using Excel
- Created presentations using Power Point
- General office duties (filing, copying, conference calls, etc.)
- Worked side by side with Accounts Payable
- Initiated decreases or increases with existing contracts
- Assisted with company seminars.
Trainer and Mentor to My Team
JC PENNY
Wichita, KS
01.2000 - 12.2006
- Supervised registers, key carrying training and hiring
- Performed filing, faxing and customer relations
- Conducted store recovery, plan-grams, pulled stock and data entry
- Responsible for opening and closing of store
Education
Some College (No Degree) - General Business
Garnett High School
Garnett, KSSkills
- Call center management
- Negotiation and contract oversight
- Retail and fabrication supervision
- Quality control and assurance
- Budgeting and pricing strategies
- Manufacturing and assembly
- Analytical skills
- Inspection and quality assessment
- Merchandising and guest services
- Technical support for Android and iOS
- Microsoft Windows support
- Active directory administration
- Healthcare management and documentation
- Help desk support and cash handling
- Mentoring and leadership
- QuickBooks proficiency
Additional Information - Call Center Experience
5 years
Timeline
Client Care Specalist
National Seating & Mobility
10.2025 - Current
Healthcare Specialists Agent
Optum Health United Health Care
06.2023 - 01.2024
Production/ Production Coach
E&E Manufacturing
04.2022 - 05.2023
Color Technician
MARS CHOCOLATE
07.2019 - 03.2022
Press Operator
WHIRPOOL CORPORATION
01.2019 - 07.2019
Operator & Supervisor
CREATIVE FOAM
01.2016 - 12.2019
Contract Negotiator
FLEET CORE
01.2006 - 12.2015
Trainer and Mentor to My Team
JC PENNY
01.2000 - 12.2006
Some College (No Degree) - General Business
Garnett High School