Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Shenna Hill

Shenna Hill

Adminstration
Las Vegas,NV

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

The After Market
04.2022 - 07.2023
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Performed research to collect and record industry data.

EFA Delivery Coordinator

The Culinary Academy Of Las Vegas
09.2020 - 03.2022
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Managed, transmitted and filed delivery paperwork.
  • Consulted with customers about delivery and order preparation requests.
  • Inspected merchandise for damage and accuracy against order documents.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Reported customer questions, issues and complaints to management.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Interpreted maps and followed written and verbal directions.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Psycho Social Rehabilitation Office Secretary

There Is Hope
07.2018 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Created and updated records and files to maintain document compliance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Offered technical support and troubleshot issues to enhance office productivity.

Warehouse Outbound Supervisor

Liquidity Services
02.2013 - 07.2018
  • Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
  • Updated maintenance and repair records and reported on notable incidents and accidents during daily routes.
  • Checked tickets and passenger information to verify payment, destinations and special considerations.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Processed orders on-time and without error, completing 98% or better of daily quotas.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

High School Diploma -

Southeast Career Technical Academy
Las Vegas, NV

Bachelor of Science - Business

Post University
Waterbury, CT
2026

Skills

  • Accounting Support
  • Performance Improvement
  • New Business Development
  • Office Equipment Maintenance
  • Cash Deposit Preparation
  • Complex Problem-Solving
  • Schedule Management
  • 10-Key Proficiency
  • Time Management
  • Records Management Systems
  • QuickBooks Proficiency
  • Microsoft Tools

Timeline

Administrative Assistant

The After Market
04.2022 - 07.2023

EFA Delivery Coordinator

The Culinary Academy Of Las Vegas
09.2020 - 03.2022

Psycho Social Rehabilitation Office Secretary

There Is Hope
07.2018 - 03.2019

Warehouse Outbound Supervisor

Liquidity Services
02.2013 - 07.2018

High School Diploma -

Southeast Career Technical Academy

Bachelor of Science - Business

Post University

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