Shenna Hsu
Valley Springs,CA
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic with adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
As a qualified IHSS caregiver, I specialize in personal care and related services under direction and instruction. I can break down complex issues into simple, understandable concepts via language while assisting clients.
Overview
11
11
years of professional experience
Work History
Concierge Advocate
SCAN Health Plan
Long Beach, CA
03.2024 - Current
- Direct point of contact for members' questions and concerns
- Taking calls, making calls for members. Navigate healthcare system while providing professional member service
- Followed up on pending issues including claims, billings, referrals, health care, and transportation services
- Bridged the gap between providers and members
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Ensured that all grievances were addressed in a timely fashion.
- Monitored feedback to identify areas for improvement in services offered.
Customer Service Representative
Maximus
Rancho Cordova, CA
03.2023 - 02.2024
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted beneficiaries in enrolling/disenrolling in managed care plans.
- Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
- Assists beneficiaries with medical exemptions and waiver inquiries.
- Meets Production and Quality Assurance goals as defined for this position.
IHSS Care Provider
IHSS Public Authority
Valley Springs , CA
06.2021 - 02.2023
- Maintained clean and well-organized environment for client happiness and safety.
- Tracked and reported clients' progress based on observations and conversations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Managed recipients' transportation and appointment scheduling.
- Developed strong and trusting rapport to facilitate smooth, quality care.
- Directed recipients in simple prescribed exercises.
- Helped client with medication self-administration.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Prepared nutritious meals for patients to promote better overall health and improve eating habits.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Consulted with client care team to continually update care plans.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted with client personal care needs to foster independence and well-being.
Event/Meeting Event Planner
Taiwan Association of Aesthetic Medicine & Surgery
, CA
03.2013 - 02.2017
- Helped produce brochures, publications and event-specific materials for optimum effect.
- Oversaw setup and breakdown of displays for events and trade shows promoting medical products.
- Created invitations for fundraising or educational events.
- Organized guest support services for guests to meet accommodation, transportation and service needs.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Worked with professional and trade associations to create memorable and successful events.
- Coordinated and allocated equipment, supplies and staff for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Followed local regulations for events and obtained necessary permits.
- Created program activities, agendas and budgets based on client requirements.
- Interpreted speech content between Chinese and English
Education
Bachelor of Arts - Psychology
University of California - Davis
03.1992
High School Diploma -
Washington High School
06.1987
Skills
- Math and statistics knowledge
- Active Listening
- Relationship Building
- Planning & Organizing
- Team Building
- Microsoft Office
- Problem Resolution
- Critical Thinking
- Computer Skills
- Conflict Resolution
- Organizational Skill
- Fluent in Chinese
- Customer Service & Relations
- First Aid/CPR
- Credit Card Payment Processing
- Translation and Interpretation Services
- Verbal and Written Communication
- Creative Problem Solving
- Call Center Operations
- Photography Shoot Posing
- Grooming & Makeup Knowledge
- Fashion Trends
- Product Explanations
- TV Commercials
- Promotional Presentations
Timeline
Concierge Advocate
SCAN Health Plan
03.2024 - Current
Customer Service Representative
Maximus
03.2023 - 02.2024
IHSS Care Provider
IHSS Public Authority
06.2021 - 02.2023
Event/Meeting Event Planner
Taiwan Association of Aesthetic Medicine & Surgery
03.2013 - 02.2017
Bachelor of Arts - Psychology
University of California - Davis
High School Diploma -
Washington High School
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