Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Shenna Matthews
Open To Work

Shenna Matthews

Hospitality
Clearwater,United States

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Business Owner/OperatorLead Server/BartenderVp Cocktail Server/Corporate TrainerSupervisor/Trainer/Human Resources

Work Type

Full TimeContract WorkGig Work

Location Preference

On-SiteRemote
Location: Clearwater, United States, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementCompany CultureTeam Building / Company RetreatsWork from home optionPersonal development programs

Summary

Accomplished server with over 13 years of experience in fast-paced casual dining. Proficient in upselling techniques and ensuring guest satisfaction through meticulous attention to detail. Demonstrated success in driving repeat business and maintaining efficient service operations. Strong team player skilled in balancing workloads and prioritizing tasks for optimal service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Owner/Operator

TRADE OF MATTHEWS LLC
Atlanta, GA
08.2020 - Current
  • Pioneered data-driven decision-making processes to identify market opportunities and optimize operations.
  • Cultivated robust digital presence through targeted social media campaigns and strategic content initiatives.
  • Ensured regulatory compliance while maximizing profitability through detailed financial oversight.
  • Forged partnerships with local vendors, achieving 25% reduction in operational costs without sacrificing quality.
  • Developed pricing models based on thorough analysis of materials, labor, and overhead expenses.
  • Implemented business strategies that significantly increased profitability and expanded market share.
  • Created effective online marketing strategies to enhance brand visibility and engagement.
  • Managed comprehensive website content, including product descriptions, customer reviews, and promotional materials.

Lead Server/Bartender

GIGGLEWATER'S
Safety Harbor, FL
05.2018 - 07.2020
  • Generated additional revenue by creating innovative food and cocktail pairing menus for special events.
  • Revolutionized bar operations with an efficient inventory management system, reducing waste by 15%.
  • Curated a vintage glassware collection to elevate venue's authentic speakeasy ambiance.
  • Mentored new staff in craft cocktail preparation and premium guest service standards.
  • Initiated weekly training sessions that boosted wine sales by 35% through enhanced product knowledge.
  • Maintained cleanliness in dining area, ensuring tables and chairs were wiped down between seatings.
  • Engaged customers to deliver exceptional service and foster rapport.
  • Processed transactions efficiently during busy shifts, handling cash with accuracy.

Vp Cocktail Server/Corporate Trainer

Dave & Buster's
Panama City Beach, FL
03.2016 - 02.2018
  • Designed and implemented server training program, increasing per-guest check averages by 25%.
  • Trained over 100 staff members in company standards across three new store openings.
  • Managed high-profile VIP events, achieving customer satisfaction ratings above 95%.
  • Streamlined beverage service processes, reducing wait times by 30% and enhancing guest turnover.
  • Collaborated on promotional campaigns that resulted in a 20% increase in beverage sales.
  • Established upselling techniques that increased premium liquor sales by 40% year over year.
  • Addressed customer concerns promptly to enhance overall experience and escalated issues for resolution.
  • Completed opening and closing checklists to ensure efficient restaurant operations.

Supervisor/Trainer/Human Resources

LAGUNA CHRISTIAN BEACH RETREAT
Panama City Beach, FL
03.2013 - 11.2016
  • Supervised daily operations and staff at beachfront retreat to maintain high service standards.
  • Directed a team of 15 employees, ensuring efficiency in daily tasks and guest services.
  • Trained new staff on procedures and customer service standards to uphold operational excellence.
  • Implemented best practices for safety and emergency preparedness to protect guests and staff.
  • Set specific project goals to measure progress and evaluate outcomes effectively.
  • Coordinated guest services, ensuring satisfaction throughout stays by addressing needs promptly.
  • Managed scheduling and assignments for team members to optimize workflow and coverage.
  • Resolved customer complaints swiftly, contributing to enhanced overall satisfaction.

Education

SERV Safe Alcohol - Hospitality

National Restaurant Association, Chicago, Illin Ois
06.2024

SERV Safe Safe Staff - Hospitality

National Restaurant Association, Chicago, IL
06.2024

Professional Degree - Health Administration

Haney Technical, Panama City, FL
06.2008

Skills

  • Guest service excellence
  • High-volume dining expertise
  • Cash handling and reconciliation
  • Food safety and sanitation
  • Communication and interpersonal skills
  • Problem solving
  • Guest needs anticipation
  • Attention to detail
  • Strategic upselling
  • Menu knowledge and pairing
  • Multitasking in fast-paced environments
  • Team collaboration
  • Organizational skills

Certification

  • SERV Safe, 06/24
  • SERV Safe Alcohol, 06/24

Timeline

Business Owner/Operator - TRADE OF MATTHEWS LLC
08.2020 - Current
Lead Server/Bartender - GIGGLEWATER'S
05.2018 - 07.2020
Vp Cocktail Server/Corporate Trainer - Dave & Buster's
03.2016 - 02.2018
Supervisor/Trainer/Human Resources - LAGUNA CHRISTIAN BEACH RETREAT
03.2013 - 11.2016
National Restaurant Association - SERV Safe Alcohol , Hospitality
National Restaurant Association - SERV Safe Safe Staff , Hospitality
Haney Technical - Professional Degree, Health Administration

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