SHENNA S TEODORO
Conroe,TX
Summary
Reliable employee with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
I have strong administrative skills; I am trustworthy and task oriented. My goal is to provide your organization with excellent service and teamwork to achieve business objectives,
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Certified Pharmacy Technician
Empower Pharmacy
03.2023 - 07.2023
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Certified Personal Trainer
Crunch Fitness Gym
01.2022 - 08.2022
- Monitored proper execution and form of clients and adjusted positions to improve results and safety
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Created inspirational physical training initiatives to foster healthy lifestyle decisions
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built customer loyalty by smoothly executing training initiatives.
- Educated club members about relationship between nutrition and fitness.
Patient Access Representative
Palo Verde Pediatrics
03.2020 - 04.2020
- Arriving & checking in patients for well and sick in-office visits, following ever-changing Covid-19 risk protocols.
- Obtaining insurance coverage verification and explanation of benefits for each patient.
- Ensuring that all patient information is accurate and current
- Processing co-payments as well as self-payments upon patients visit.
- Complying with all HIPAA laws and practices regarding patient privacy and care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Leasing Consultant
The Springs Apartments
09.2017 - 01.2018
- Presenting properties and provided amenities in a positive light to prospective tenants.
- Advertising available properties using a variety of media and promoting materials.
- Collected and managed received rental payments.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
Pharmacy Technician
Service Drug of Midland
07.2006 - 02.2010
- Responsible for the handling of narcotics and controlled substances
- Contacted Doctor’s offices for prescription refills
- Responsible for typing/filling prescriptions for patients
- Responsible for drug inventory/ordering drugs for stock and patients
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Reviewed and verified customer information and insurance provider information.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Certified Pharmacy Technician
MediOak Pharmacy
08.2023 - 06.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
Registered Certified Pharmacy Technician
Empower Pharmacy
08.2024 - 01.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Participated in continuing education opportunities to stay current with evolving pharmaceutical trends and advancements.
- Enhanced patient care by accurately filling and dispensing medications under the supervision of a licensed pharmacist.
Education
ISSA Personal Trainer and Nutritionist Certification, ongoing -
High School Diploma - undefined
Leilehua High School
Wahiawa, HITexas Board Certified Pharmacy Technician - undefined
Skills
- SKILLS & ABILITIES
- Excellent customer service skills
- Interacts well with customers as well with co-workers
- Very well organized and able to meet deadlines
- Multitasking and Time Management
- Ease with Computers and Technology
- Appointment Coordination
- Document and File Management
- Strong Organizational Skills
Certification
- CPT - Certified Personal Trainer
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Registered Certified Pharmacy Technician
Empower Pharmacy
08.2024 - 01.2025
Certified Pharmacy Technician
MediOak Pharmacy
08.2023 - 06.2024
Registered Certified Pharmacy Technician
Empower Pharmacy
03.2023 - 07.2023
Certified Personal Trainer
Crunch Fitness Gym
01.2022 - 08.2022
Patient Access Representative
Palo Verde Pediatrics
03.2020 - 04.2020
Leasing Consultant
The Springs Apartments
09.2017 - 01.2018
Pharmacy Technician
Service Drug of Midland
07.2006 - 02.2010
High School Diploma - undefined
Leilehua High School
Texas Board Certified Pharmacy Technician - undefined
ISSA Personal Trainer and Nutritionist Certification, ongoing -
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