Shennay Hampton
Holladay,TN
Summary
Communications professional with 10+ years of Telecom experience and 5 years Regulatory Compliance, Radio Frequncy Analysis i.e EME studies, project management experience and knowledge. Excellent verbal and communication skills with experience in managing small projects in an Agile environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Regulatory Compliance Engineer
Verizon Wireless
02.2019 - 09.2024
- Radio-frequency Risk Mitigation Analysis, Review and Processing of Macro/Small Cell/Inbuilding deployments, Build To Suit and Initial Builds, Review of NEPA, FAA and FCC regulations, Management of Capital and Expense Budgets and Purchase orders, Electromagnetic Frequency Analysis, Project Management and Training for multifunctional teams and vendors, Quality Assurance and Auditing expert
Customer Professional
Verizon Wireless
10.2013 - 02.2019
- RF Engineering/Tech support Tier 1/Device/Cell phone sales
- Created port mapping for inside shelters of cell phone towers for modification projects, In building DAS systems and small cells
- Project management such as digital unit capacity and CPRI compression projects
- Collaborated with key stakeholders in design interpretation, and processed purchase orders
- Trained vendors on essential components of port mapping and baseband configurations in order to execute high impact projects
- Customer Retention/Data and Root Cause Analysis/Tech Support Tier 1
- Mentored and provided call center floor support for up to 50-100 employees
- Sales/Setting up new lines of service and upgrading cellular devices and providing mobile phone solutions
Sales Representative/Customer Service Rep
Rover
08.2012 - 10.2013
- Check In/Check Out rental cars
- Rental cars/Cashier
- Inventory Check
- Gate Security
- Accessory sales
Membership Counselor
24 Hour Fitness
08.2011 - 08.2012
- Set up new member accounts
- Qualified guests for different levels of membership
- Physical training and membership sales
- Managing leads
- Giving tours and presentations
Authorization/Purchasing Agent
Old Republic Home Protection
04.2006 - 04.2010
- Processed and calculated authorizations for warranty claims and completed authorization reports
- Managed multi-lined phones
- Processed client files and provided technician support for home warranty claims
- Placed orders for purchasing department and assisted account executives in account management
Receptionist/Scheduler
Stanford Television Department and Hospice
06.2000 - 11.2003
- Arranged conferences and meetings
- Answered incoming calls and messages
- Greet & Escort clients to appointments
- General office duties
- Schedule Hospice patients
- General typing duties
Education
BS - Business Communications
University of Phoenix
San Jose, CA01.2012
HS Diploma -
Genesis High School
San Jose, CA01.2000
Skills
- Project Management
- Customer Relations
- Customer Service
- Call Center
- Register
- Data Analysis
- Technical Support
- Receptionist
- Scheduling
- Purchasing
- Radio-frequency Analysis
- Citrix
- Asset Management
- Project management
- Data analysis
- Project planning
- Engineering documentation
- Root-cause analysis
- Technical reporting
- Time management
- Quality control
- Process improvement
- Quality assurance controls
- Cost analysis
- Process development
- Design development
- Failure analysis
- Structural analysis
- Environmental compliance
- Simulation modeling
- Data management
- Team collaboration
- Analytical problem solving
- Agile methodologies
- Budget management
- Scale model design
- Proposal presentation
- Construction engineering
- Problem-solving
- Teamwork and collaboration
- Computer skills
- Team building
- Excellent communication
- Troubleshooting
- Multitasking
- Attention to detail
- Problem resolution
- Analytical thinking
- Work Planning and Prioritization
Certification
Driver's License
Additionalinformation - Computerandsoftwareknowledge
- IXUS
- Roofmaster
- Atoll
- Salesforce-CRM
- ERP-PeopleSoft
- MS Office
- GSuite
- Citrix
- Granite
- CATS asset management
- Adobe products
- Proficient in Excel
- PowerPoint and Microsoft Word
- Chat
- Social Media
- TCP/IP protocol knowledge
- Video, lighting and photo editing Final Cut and Adobe premiere
- Audio/visual editing
Timeline
Senior Regulatory Compliance Engineer
Verizon Wireless
02.2019 - 09.2024
Customer Professional
Verizon Wireless
10.2013 - 02.2019
Sales Representative/Customer Service Rep
Rover
08.2012 - 10.2013
Membership Counselor
24 Hour Fitness
08.2011 - 08.2012
Authorization/Purchasing Agent
Old Republic Home Protection
04.2006 - 04.2010
Receptionist/Scheduler
Stanford Television Department and Hospice
06.2000 - 11.2003
BS - Business Communications
University of Phoenix
HS Diploma -
Genesis High School
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