Shenneka Dial
Sulphur Springs,TX
Summary
Dynamic professional with extensive experience in inmate supervision and monitoring at Hopkins County Jail. Proven ability to enhance facility security and cleanliness while demonstrating strong interpersonal skills. Adept at conducting thorough inspections and maintaining compliance with safety protocols, ensuring a safe environment for both staff and inmates.
Overview
11
11
years of professional experience
Work History
Jailer
Hopkins County Jail
04.2018 - Current
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
Patient Services Representative
Christus Trinity Clinic
07.2023 - 06.2024
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Sales Associate
Prime Communications AT&T
09.2020 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Brookshires Food Store
02.2014 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Certificate - Phlebotomy
Paris Junior College
Sulphur Springs, TX06-2023
High School Diploma -
Sulphur Springs High School
Sulphur Springs, TX07-2017
Skills
- Inmate supervision
- Cell inspection
- Inmate monitoring
- Booking procedures
Timeline
Patient Services Representative
Christus Trinity Clinic
07.2023 - 06.2024
Sales Associate
Prime Communications AT&T
09.2020 - 06.2023
Jailer
Hopkins County Jail
04.2018 - Current
Cashier
Brookshires Food Store
02.2014 - 03.2016
Certificate - Phlebotomy
Paris Junior College
High School Diploma -
Sulphur Springs High School
Similar Profiles
Julia AronsonJulia Aronson
Registered Nurse at Chautauqua County Health Department-County JailRegistered Nurse at Chautauqua County Health Department-County Jail
Ryan BlissRyan Bliss
Jail Officer at Porter County JailJail Officer at Porter County Jail
Cathy BarrientezCathy Barrientez
Correctional Officer at Willacy County State JailCorrectional Officer at Willacy County State Jail
Alan TellezAlan Tellez
Unit Patient Care Technician at Tanna Holland, Christus Trinity Mother Frances-SSUnit Patient Care Technician at Tanna Holland, Christus Trinity Mother Frances-SS
Jacqueline BandaJacqueline Banda
Babysitter at Self Employed ServicesBabysitter at Self Employed Services