Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
GeneralManager
Shennel Bias

Shennel Bias

Detroit,MI

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and various wine events. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

22
22
years of professional experience

Work History

Caterer

The Cookin' Diva Catering, LLC
09.2009 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff, and routinely inquiring about customer satisfaction.
  • Set up and disassembled food service stations, equipment, and furniture per contract specifications.
  • Delivered catered food and supplies to the facility for on-time set-up.
  • Presented food and beverages on buffet tables and drink stations in line with the formality and specifications of each event.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.

Line Cook

Avalon Cafe And Bakery
07.2022 - 09.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • To maximize productivity, set up and prepared cooking supplies and workstations during opening and closing.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Restaurant Owner/Operator

North Meets South Family Diner
02.2019 - 07.2019
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Managed payroll, daily deposits, and cost controls.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.

Server Trainer

Lakeshore Grill
02.2013 - 03.2019
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.

Banquet Captain

Birmingham Country Club
03.2014 - 01.2018
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with venue management to monitor logistics and timelines.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored serving staff.
  • Directed and managed banquet functions for 10-200 person events.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Corporate Server Trainer

Morton's Steakhouse
09.2001 - 06.2009
    • Trained new team members on restaurant procedures, menu items, and performance strategies.
    • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
    • Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
    • Utilized effective communication techniques to support server learning and comprehension.
    • Taught servers to memorize menu ingredients and provide information on preparation methods.
    • Established and maintained positive relationships with trainees to drive successful learning outcomes.
    • Provided feedback and guidance to help servers develop industry skills and knowledge.
    • Assisted in 15+ new restaurant openings nationally.

Education

No Degree - Mass Communications

Morris Brown College
Atlanta, GA

Skills

  • Vendor Management
  • Contract Negotiations
  • Event Management
  • Banquet Coordination
  • Kitchen Staff Coordination
  • Personable and Friendly
  • Ordering and Invoicing
  • Menu Planning
  • Problem-Solving Skills
  • Quality Control
  • Food Preparation and Safe Food Handling
  • Valid MI Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Line Cook

Avalon Cafe And Bakery
07.2022 - 09.2023

Restaurant Owner/Operator

North Meets South Family Diner
02.2019 - 07.2019

Banquet Captain

Birmingham Country Club
03.2014 - 01.2018

Server Trainer

Lakeshore Grill
02.2013 - 03.2019

Caterer

The Cookin' Diva Catering, LLC
09.2009 - Current

Corporate Server Trainer

Morton's Steakhouse
09.2001 - 06.2009

No Degree - Mass Communications

Morris Brown College

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