Shennel M. McMillian

Company Overview: Non-Profit Organization

Promoted to HR Specialist II in 2023 and reclassified to Benefits Analyst in 2024.

• Benefits Administration: Performs a variety of complex benefit related work, to include but not limited to, reconciliation for benefits insurance bills
• Leave Request Management: Administers the leave program (FMLA, ADAAA, TPL, Military and Company) in compliance with federal and state law including determining eligibility, generating leave packets, obtaining appropriate documentation, communicating with employees and approving/denying leaves
• Worker's Compensation: Manages Workers' Compensation process including processing the initial incident report, serving as liaison with the Workers' Compensation carrier, Medical Facilities, the Asset Protection & Safety Department, determining and documenting OSHA-recordable incidents and providing guidance regarding issues such as drug testing, work restrictions, light duty and return to work status
• Provides monthly reporting on Worker's Compensation to the Safety Committee and Managers
• HRIS Technology: entering and verifying a variety of data into the HRIS, processing benefit terminations and maintaining benefits related forms and documents
• Special Projects: Administers the Goodwill Drug Free Workplace program which includes communicating with the Drug Screening providers, ensuring all pre-employment, random and post-accident drug screens are conducted in compliance with our policies and providing training as needed to managers
• Administers the Tuition Reimbursement Program and the Employee Referral Program
• Non-Profit Organization
• Collaborated with HRIS team to ensure benefits data integrity and streamline enrollment processes.
• Researched employee benefit and health and safety practices, recommending changes or modifications to existing policies.
• Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
• Developed and evaluated methods and techniques for selecting, promoting and training workers.
• Checked accuracy and completeness of benefits applications and documents.
• Assisted in the administration of health, dental, vision and life insurance plans.
• Investigated potential issues with employee claims or discrepancies with premiums paid versus coverage received.
• Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
• Worked closely with vendors to ensure timely implementation of new benefits programs.
• Coordinated benefits processing, including enrollments, terminations and claims.
• Analyzed benefits usage and cost trends to advise on plan adjustments and negotiations with vendors.
• Organized periodic meetings with department heads to discuss changes required in existing benefit offerings.
• Participated in benefits renewal process, analyzing proposals and making recommendations.
• Developed and distributed communications materials to educate employees about their benefits and any changes.
• Conducted regular audits of benefit programs to identify areas for improvement and cost savings.
• Participated in annual open enrollment meetings with employees to explain plan changes or options.
• Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
• Provided support for workers compensation claims administration process including filing required documents with state agencies and tracking claim status updates.
• Assisted in developing communication materials for benefit-related topics such as open enrollment, wellness initiatives or changes in plan designs.
• Managed open enrollment processes by providing guidance on available benefits and answering questions from employees regarding their options.
• Resolved complex claims issues with insurance carriers by researching policy language, contract provisions and regulatory requirements.
• Collaborated closely with HR department staff on special projects related to improving administrative efficiencies around employee benefits processes.
• Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
• Prepared paperwork required for termination of employment related benefit coverage.

• Company Overview: Virtual- Work from Home employee
• Benefits Administration: Managed request of internal employees that needed to go on leave, request PTO, file for FMLA, STD or any other type of leave request
• Leave Case Management - assisted in ensuring compliance and proper documentation regarding all applicable laws, regulations, and plans
• Processes documentation and claim decisions, according to FMLA and client-specific plans
• Multi-State Processing: Responsible for approving benefit claims for 1,000+ employees and confirming employee leave payment calculation in accordance with multi-state laws, in an automated environment
• HRIS Technology: Proficient in a multitude of HR systems on a day-to-day basics including peopleportal, salesforce, Kronos, ADP, DALI, mytime and Work Space
• Virtual Platforms: Skilled in Chime, Zoom and Skype virtual meetings, training, and conferences
• As well as multiuser work connections: Quip
• Virtual- Work from Home employee

• Company Overview: Education
• Compensation: Streamlined HR efficiencies in areas of time sheets, work charts, wage computations, and other information to detect and reconcile payroll discrepancies
• Compliance: Backed senior management with making key decisions by insuring Complies with federal, state and company policies, procedures and regulations
• Codes documents according to company procedures
• Reconciles, notes and/or reports discrepancies found in records
• Quality and Interpersonal Relationships: Liaison between onsite employees, Supervisors and Central Office in relation to payroll inquiries and input; employee first point of contact
• Kronos/Oracle System: Addressed and resolved general payroll-related inquires in relation to attendance, hours worked, and pay adjustments, and post information onto designated records
• Staff Development & Training: Educated staff on HR software functionality with special emphasis in smartfind, EBS and ESS features
• Provided additional training and refreshers as needed
• Education

• Company Overview: Education
• Networking- Assisted the Director of Clinical summer program with attaining vendors and clients for student's program and job fair events
• Career Coaching- Coached new students on proper interview techniques and gave feedback on resume formatting
• Orientation - Spoke at new students' orientation about the program's clinical clock hours they would be responsible for submitting to me as well as dates of formal required events students must attend
• Exit Interviews- Assisted Department Head on preparing for employee dismissal including collection of badges, keys, parking passes etc., and explanation of last check and benefit end dates
• Education

• Company Overview: Public Sector
• Recruiting: orchestration of strategic recruitment approaches to engage talented and highly qualified candidates through job fairs, job boards, internal postings and social media ads
• Sourcing: Communicated with average of 25-100 applicants per month at various stages of hiring process while economically onboarding and training for 6-12 new employees monthly
• Onboarding: Cost-effectively, coordinated new hire orientations, background checks, physical and drug screenings
• Employee Relations: Counseled with union Reps to endure agreeance with employee handbook contracts for onboarding starting pay rates and promotion process as well as any grievances file by union members
• Public Sector