Shennetta White
Sherman
Summary
Experienced and reliable Team Manager with 16 years of successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
25
25
years of professional experience
Work History
Team Manager
Walmart
03.1999 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Established and maintained performance, quality and service standards for professional customer care.
- Evaluated employee performance on daily basis and coached and trained 13 team members, increasing quality of work and employee motivation.
- Implemented training programs to maximise team member development and potential.
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed detailed plans based on broad guidance and direction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Education
GED -
Grayson College
Denison, TX08.2011
Skills
- Employee Scheduling
- Customer Service
- Team Leadership
- Goal Setting
- Staff Development
- Strategic Planning
- Problem Resolution
- Performance Evaluations
- Computer Skills
- Team Development
Timeline
Team Manager
Walmart
03.1999 - Current
GED -
Grayson College
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