Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Shennetta White

Sherman,TX

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Improving operational processes to enhance the overall customer experience.

Overview

25
25
years of professional experience

Work History

ASSET PROTECTION TEAM LEAD

Wal-Mart
02.2024 - 07.2024
  • Optimized inventory management processes, resulting in improved accuracy and reduced shrinkage rate across multiple store locations
  • Fostered strong partnerships with store Coaches and Team Leads to integrate security measures seamlessly into daily operations
  • Pioneered new surveillance techniques and technology adoption, enhancing overall store security and employee safety protocols
  • Conducted thorough investigations, meticulously documented and provided comprehensive reports to upper management for informed decision-making

CAP ONE TEAM LEAD/MANGER

Wal-Mart
05.2017 - 02.2024
  • Led Cap One team, driving operational excellence and enhancing customer satisfaction
  • Implemented strategic initiatives, resulting in substantial revenue growth
  • Spearheaded process improvements as Cap One Team Lead, fostering innovation and efficiency
  • Developed creative solutions to complex challenges
  • Managed diverse Cap One team, promoting synergy and collaboration
  • Cultivated a positive work environment, boosting team morale and productivity

CLAIMS

Wal-Mart
06.2010 - 04.2017
  • Processed claims efficiently, resolving issues promptly to enhance customer satisfaction
  • Reviewed and validated claims data, ensuring accuracy and compliance with company policies
  • Collaborated with team members to streamline claims processing, reducing turnaround time

GENERAL MANAGER

Wal-Mart
06.2004 - 05.2010
  • Mentored and coached team members to ensure successful performance
  • Delegated tasks to team members according to project requirement and employee strengths
  • Coached individuals to develop their technical knowledge as well as soft skill such as communication, teamwork
  • Ensured compliance with company policies and regulatory standards
  • Conducted thorough performance reviews, identifying areas for improvement and implementing solutions

RECEIVING

Wal-Mart
11.1999 - 05.2004
  • Verified orders against packing lists to ensure accuracy of order fulfillment
  • Investigated shortages or overages and resolved discrepancies quickly and effectively
  • Tracked all outgoing shipments through computerized system including billing information and shipping details

CASHIER

Wal-Mart
06.1999 - 10.1999
  • Maintained cash drawer balance, Managed cash transactions efficiently

Skills

  • Customer service
  • Team supervision
  • Data analysis
  • Shift schedule
  • Onboarding and orientation
  • Work planning
  • Active listening
  • Effective communication
  • Problem Solving
  • Time management
  • Loss prevention
  • Quality control
  • Task delegation
  • Invoice verification

Accomplishments

Store Champion of the month of March 2024

Timeline

ASSET PROTECTION TEAM LEAD

Wal-Mart
02.2024 - 07.2024

CAP ONE TEAM LEAD/MANGER

Wal-Mart
05.2017 - 02.2024

CLAIMS

Wal-Mart
06.2010 - 04.2017

GENERAL MANAGER

Wal-Mart
06.2004 - 05.2010

RECEIVING

Wal-Mart
11.1999 - 05.2004

CASHIER

Wal-Mart
06.1999 - 10.1999
Shennetta White