Shennitta Haile
Hope Mills,NC
Summary
Active Top Secret/SCI Clearance
Dedicated and organized administrative manager with over 12 years of experience in ensuring smooth daily operations in a fast-paced environment. Demonstrated efficiency in implementing analytical and evaluative techniques to resolve personnel administration issues. Capable of ensuring organizational compliance with standards, policies, and procedures. Skilled in automating recurring administrative reports and maintaining suspense tracking systems. Proficient in preparing various documents with proper grammar, format, and attachments. Expert in building constructive relationships at all levels. Strong communication, time management, problem-solving, and organizational skills. Experienced in administration management, performance optimization, official correspondence, communication, training & development, strategic planning, reports preparation, relationship building, travel coordination, budgeting and finance, calendar management, and audit preparation.
Overview
11
11
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Joint Special Operations Command
06.2024 - Current
- Provide executive-level administrative support to the Commanding Officer, Chief of Staff, Assistant Chief of Staff, and Secretary of Joint Staff within the Command Group.
- Coordinated and scheduled 3 Human Factors Council (HFC) meeting and 2 group sessions across 40 tier unit commands, resulting in actionable strategies for managing service member high-risk cases.
- Managed executive calendars, reducing scheduling conflicts by 20% and improving coordination across 30 units and 15 directorates.
- As Executive travel planner, coordinated and processed 20 trip authorizations and vouchers with 100% accuracy, totaling $150,000.
- Prepared over 150 detailed briefs and read-ahead packets for meetings and conferences, leveraging advanced automation tools to deliver high-quality materials.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Served as the primary timekeeper, managing 50 civilian employee timecards in the Automated Time Attendance Production System with 97% accuracy.
Administrative Officer
Army Tank and Armament Command
05.2022 - 06.2024
- Subject matter expert for the Defense Travel System (DTS), overseeing compliance for 500+ Temporary Duty (TDY) travel authorizations and training 40+ personnel on Joint Travel Regulations.
- Delivered prompt support for 50+ weekly internal and external requests, maintaining a 98% customer satisfaction rate and reducing response times by 20%.
- Delivered daily informal training to 70 personnel, improving Purchase Requisition Request submission accuracy by 15% resulting in faster Budget Office Approvals
- As Government Purchase Card Holder, responsible for managing a $10K credit limit used to purchase office supplies and personal protective equipment.
- Oversaw time and attendance records via Automated Time Attendance and Production System for 150+ personnel across U.S. and overseas locations, ensuring 100% compliance with payroll deadlines.
- Provided expert advice and guidance on policy and procedure to leadership and 5 Lead System Technical Representatives on critical issues, which have a major impact on office management.
Administrative Support Assistant
Naval Network Warfare Command
10.2021 - 05.2022
- Drafted and published a weekly Plan of the Week for 34 weeks, keeping the installation informed of pertinent information and upcoming events.
- Engaged in identifying/resolving all issues related to personnel administration and drafting 300 U.S. Navy Evaluation Reports and correspondence.
- Organize and participate in 25 meetings, conferences, and training sessions with keen focus on continuous process/performance improvement.
- Continually sought methods for improving daily operations by, communications with clients, recordkeeping, and data entry for increased efficiency by 95%.
Executive Administrator
Gryphon Technologies
07.2020 - 05.2021
- Act in an instrumental role in facilitating mission success while serving as the Executive Assistant to the Department Head of a 180-member Engineering and Planning Department Structural Division at Norfolk Naval Shipyard.
- As Defense Travel System (DTS) clerk owned accountability for liquidating $100K+ worth of authorizations and vouchers in an accurate and timely manner.
- Perpetuated continuity of operations by controlling a $50K inventory of crucial supplies and equipment.
- Trained and directed two junior Executive Assistants while supervising all daily operations.
Executive Administrator
Naval Medical Center Portsmouth - United States Navy
05.2019 - 07.2020
- Delivered superior customer service and administrative expertise while operating in a fast-paced, high-volume, medical institution servicing 7K+ annual patients.
- Processed a myriad of official documentation with zero errors, governed by a database of sensitive active duty personnel information.
- Significantly improved quality and flow by spearheading efforts to revamp the correspondence tracking program and author new standard operating procedures (SOPs) based on best practices.
- Empowered 50 new personnel with the skills and knowledge required to fully address non-medical requirements and complete performance assessments through hands-on training and continued mentorship.
- Acted as a key driver in updating U.S. Government credit card registration for 1K+ cardholders while serving as the Non-DTS Entry Agent (NDEA).
- Operated as the SME on travel vouchers and the Defense Travel System in order to quickly address any questions and deliver technical guidance.
Executive Administrator
USS Ross DDG-17, U.S. Navy
01.2018 - 05.2019
- Dynamically performed a wide-range of administrative actions to facilitate and enable mission-success in a globally deployed capacity in Rota, Spain.
- Drove accuracy, completeness, and compliance across all studies, reports, and official correspondence by employing a detail-oriented approach to reviewing and editing all collaterals prior to submission.
- Drafted and authored confidential 500 correspondence, memorandums, instructions, letters, awards, and performance appraisals.
- Spearheaded the establishment of a high-performance team of six administrative assistants to support operations within a 300-member agency.
- Improved turnaround time by 80% for departmental awards by designing a new and efficient voting process.
- ·Dramatically enhanced the flow and quality of executive-level correspondence by leading the restructure of office operations and implementation of new SOPs.
- Demonstrated exemplary strategic planning and logistical coordination skills while owning accountability for orchestrating 10 special events and 25 award ceremonies.
Administrative Manager
U.S. Navy Support Facility Diego Garcia
12.2016 - 01.2018
- Owned accountability for the professional development and operational oversight for nine administrative assistants supporting a 2.3K+ workforce of personnel.
- Oversaw all daily correspondence actions and supervised instruction, award, and performance evaluation functions.
- Balanced multiple priorities while navigating varying deadlines and requirements in a fast-paced, high-volume, classified environment.
- ·Governed the top-priority installation Real-Time Automated Personnel Identification System ID Card Lab, the only lab available with significant impact across the workforce.
- Executed 350 Joint Personnel Adjudication System (JPAS) security verifications and controlled top-priority files classified as Confidential, Secret, and Top Secret while acting as the Security Manager.
- Drove efficiency across all operations by heading efforts to author and implement improved SOPs, policies, and internal systems.
Senior Assistant for the Secretary of Defense
The Pentagon
10.2013 - 12.2016
- Served as Senior Assistant to the Executive Secretary for the Secretary of Defense under The Honorable Ashton Carter and The Honorable Chuck Hagel's administration.
- Demonstrated the utmost discretion and confidentiality while processing top-priority training briefs for distribution to the National Security Council and White House Situation Room.
- Prepared and delivered briefs to the Executive Secretary showcasing critical information extracted from official correspondence from Secretary of Defense and Deputy Secretary of Defense.
- Obtained hands-on experience tracking and processing congressional actions and handling highly confidential official correspondence.
- Enabled mission achievement by serving in a flexible position to backfill two understaffed Confidential Assistant positions for the Executive Secretary to the Secretary of Defense.
- Played a key role in delivering The Honorable Secretary Hagel's legacy papers a full week early while leading a skilled working group.
- Served in multiple leadership capacities including Scheduling Manager and Confidential Assistant to the Deputy Chief of Staff to the Secretary of Defense.
- Ensured 100% accuracy across all condolence letters prior to submission to the families while serving as Casualty Assistance Liaison for the White House.
Education
Negotiation Strategies & Persuasion Course
Columbia Business School, Columbia University
Miami, FL08-2023
The Administrative Officer Course - Administrative Management
Human Resources Institute
Largo, MD05-2023
Associate of Arts - General Studies
American Military University
Charles Town, WVFeb 2022
Joint Travel Regulations Course (DOD) - Finance
Graduate School USA
Washington, D.C.11-2022
Certification - Office Manager/Administrative Services
U.S. Department of Labor
Washington, DC08-2020
Skills
- Administration Management
- Confidential Correspondence
- Communication
- Training & Development
- Strategic Planning
- Relationship Building
- Travel Coordination
- Budgeting and Finance
- Calendar Management
- Audit Preparation
- Microsoft Teams, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
- Zoom, Google Meet, Google Suite (Docs, Gmail, Sheets, Drive)
- Defense Travel System (DTS)
- Automated Time and Attendance and Production System (ATAAPS)
Timeline
Executive Assistant to the Chief Executive Officer
Joint Special Operations Command
06.2024 - Current
Administrative Officer
Army Tank and Armament Command
05.2022 - 06.2024
Administrative Support Assistant
Naval Network Warfare Command
10.2021 - 05.2022
Executive Administrator
Gryphon Technologies
07.2020 - 05.2021
Executive Administrator
Naval Medical Center Portsmouth - United States Navy
05.2019 - 07.2020
Executive Administrator
USS Ross DDG-17, U.S. Navy
01.2018 - 05.2019
Administrative Manager
U.S. Navy Support Facility Diego Garcia
12.2016 - 01.2018
Senior Assistant for the Secretary of Defense
The Pentagon
10.2013 - 12.2016
Negotiation Strategies & Persuasion Course
Columbia Business School, Columbia University
The Administrative Officer Course - Administrative Management
Human Resources Institute
Associate of Arts - General Studies
American Military University
Joint Travel Regulations Course (DOD) - Finance
Graduate School USA
Certification - Office Manager/Administrative Services
U.S. Department of Labor
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