SHENOAH KELLY
McDonough,GA
Summary
Results-driven benefits professional with over 9 years of experience in managing and overseeing corporate benefits programs. Skilled in developing strategies to maximize employee satisfaction and control costs. Expertise in compliance, vendor negotiations, and aligning benefits programs with business objectives. Proven track record of managing cross-functional teams, implementing system improvements, and delivering exceptional service to employees. Strong focus on strategic planning, policy implementation, and regulatory compliance. Adaptable, reliable, and ready to meet the evolving needs of any organization through team collaboration and achieving measurable results.
Overview
15
15
years of professional experience
Work History
Benefits Manager
NextSource, Inc.
02.2023 - Current
- Oversee and lead strategic design, execution, and management of healthcare benefits for EOR sectors (technology and IT, healthcare and life sciences, finance, accounting, marketing, and creative services sector.
- Manage key external stakeholders’ relationships (brokers, insurers, consultants, and clients)
- Lead the Benefits Team by providing guidance, training, and development to ensure high performance and team collaboration.
- Lead open enrollment processes, including employee education, plan selection, and seamless implementation of changes.
- Analyze employee benefits data to identify trends, recommend improvements, and execute new programs that align with organizational goals and strategy.
- Direct the administration of all healthcare benefit programs for all employees across multiple locations.
- Spearheaded a comprehensive benefits program overhaul, including introducing new health and wellness initiatives, through a well-structured change management strategy.
- Implemented structured training programs to upskill HR teams, enabling them to better support employees through the transition to new systems and processes
- Developed and implemented communication strategies to increase employee engagement in benefits programs, leading to a 25% increase in employee participation in retirement plans
- Partner with regional HR team and the Client Services team across the U.S
- To ensure consistent and cohesive employee experiences in all regions
- Partner closely with key internal stakeholders, including Finance, Legal, and Client Services, to ensure alignment of HR strategies with organizational goals and compliance requirements
Benefits Manager
GAT Airlines Ground Support
06.2022 - 02.2023
- 401k Plan Administrator, performing analyses, tests, and audits, ensuring service levels are met according to contractual agreements
- Manage operations of all U.S., and Canada benefit programs
- Collaborate with Legal, Finance, and Payroll functions as required regarding planning operations, plan funding, and accounting to ensure a positive employee benefits experience
- Researched and resolved bill reconciliation discrepancies and made updates in HRIS systems
- Manage benefits sector of HRIS software implementation for U.S
- And Canada
- Build and maintain effective relationships with brokers, carriers, legal team, and other external vendors
- Design and execute all benefits communications strategy that drives employee engagement, understanding on how to utilize benefits
- Execute annual open enrollment process, new hire orientation, and process life events
- Ensure plans are administered according to plan provisions and in compliance with Federal, State, and local laws and regulations, including IRS, ERISA, HIPAA, COBRA, 5500, PCORI fees, and ACA Reporting
- Recommend benefit programs to leadership by studying employee requirements, trends, and obtaining advice from consultants
- Oversee all benefit plan agreements ensuring accuracy, and up-to date
- Manage two direct reports
- Respond to benefit inquiries from employees on enrollment, status changes, life events, QMCSO’s, and general questions
Benefits Specialist
Spelman College
10.2019 - 06.2022
- Audited benefit programs and agreements to optimize service delivery
- Served as primary contact for benefits-related questions and troubleshoot employee issues, respond accurately to benefit inquiries on plan provisions, enrollment, status changes, and other general inquiries in a timely manner
- Managed leave administration such as FMLA and LOA and other types of leave
- Managed employee Workers Comp injury cases and oversee claims
- Supported Management with benefit projects and cross-functional HR initiatives as needed, including implementation and maintenance of benefits administration system(s), wellness initiatives, annual open enrollment, and benefits compliance matters
- Administered various employee benefits programs such as group health, FSA, HSA, dental, vision, accident disability, EAP, COBRA, ACA, ADA, and life insurance
- Served as backup for HRIS Manager
Corporate Benefits Administrator
HARWEN Group Insurance Brokers
11.2018 - 10.2019
- Administered benefit program for active and inactive retired participants in compliance with Plan document and Federal regulations
- Assisted over 5,000 employees with issues and concerns regarding their benefit package, troubleshooting problems and served as liaison between staff and vendors
- Prepared and presented benefit information to union and non-union employees at all levels of organization
Human Resource Administrative Assistant
CDI- HeadStart
05.2018 - 11.2018
- Managed day-to-day operations of human resources, supporting daily up to 300 exempt and/or non-exempt employees inter-departmental and alternate site locations
- Assist in participating in market survey, & research, job studies, and analyses to identify compensation, and pay gaps
Benefits Consultant (contract)
AFLAC
04.2016 - 11.2018
- Designed group health plans, std and ltd disability, critical illness, wellness programs, life insurance, accident, dental, vision, FSA, and section 125
- Planned and implemented employee health benefit enrollments for private corporations and local government agencies
- Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention
Claims Supervisor
Walmart
05.2010 - 02.2016
- Trained and developed employees to ensure compliance of company and government regulations.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Championed insurance claims process by providing expert knowledge while building positive professional relationships.
Education
MS - Human resource MANAGEMENT, HR and Organizational Development
STRAYER University
09.2025
BBA - Human resource MANAGEMENT
STRAYER University
06.2019
Skills
- Benefits Compliance and Regulatory
- Strategic Planning & Management
- Implementation
- Communication
- Change management and Process improvement
- Global Benefits Administration
- Stakeholder Management
- HR Compliance
- Training and Development
- Data analysis & Reporting
- Leave Administration
- 401k Administration
- Employee Engagement
Timeline
Benefits Manager
NextSource, Inc.
02.2023 - Current
Benefits Manager
GAT Airlines Ground Support
06.2022 - 02.2023
Benefits Specialist
Spelman College
10.2019 - 06.2022
Corporate Benefits Administrator
HARWEN Group Insurance Brokers
11.2018 - 10.2019
Human Resource Administrative Assistant
CDI- HeadStart
05.2018 - 11.2018
Benefits Consultant (contract)
AFLAC
04.2016 - 11.2018
Claims Supervisor
Walmart
05.2010 - 02.2016
BBA - Human resource MANAGEMENT
STRAYER University
MS - Human resource MANAGEMENT, HR and Organizational Development
STRAYER University
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