Shenon Williams
Smyrna,GA
Summary
2X consecutive National Hyatt cocktail competition winner who is successful at consistently delivering the highest quality service. With over 10 years of high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Reliable, team oriented, energetic efficient worker with a engaging personality who goes the extra mile to sell more and keep customers satisfied.
Creative with developing new mixology recipes for cocktails and mocktails
Positive interpersonal bartender with thriving and multitasking skills honed in fast-paced customer-focused environment. Team-oriented leader with clear communication and collaborative approach to workplace administration
Overview
10
10
years of professional experience
Work History
Bartender
Grand Hyatt Buckhead
Atlanta, GA
09.2019 - Current
- Superb in conflict resolution
- Trained new bar staff on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Talked easily with patrons to build rapport and earn repeat business.
- Stocked bar with beer, wine, liquor and related supplies.
- Managed bar and restaurant area, cocktail design and menu and handled inventory.
- Checked customer IDs per day to verify legal age of customers.
- 2x consecutive national Hyatt cocktail competition winner.
- Increased revenue by suggestive selling
- Met customer, business operations and server needs with minimal errors or delays.
- Monitored patron alcohol consumption to encourage safety.
- Restocked beer and liquor regularly and after special events.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Coordinated and executed successful special VIP corporate event
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Created signature beverages to increase revenue and patron loyalty.
- Crafted and prepared mocktail for banquet of 70 people.
- Bartend banquets and special events
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Assist with in room dining calls and delivery
Bartender
Hyatt Centric Midtown
Atlanta, GA
07.2017 - 09.2019
- Operated POS system to receive payment by cash, check and credit card.
- Implemented upselling techniques and increased beverage revenue by 25%
- Responsible for alcohol inventory throughout week and each night
- Delivered high level of customer service anticipating customers needs
- Kept guests entertained with puzzles bar games and coloring books
- Assisted with in room dining orders and delivery
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Bartend banquet events
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Embassy Suites
Smyrna, GA
08.2016 - 07.2017
- Greets guests at bar within 30 seconds with warm and welcoming manner introducing myself and offering beverage.
- Prepare drinks orders for guests and servers according to specified recipes using measuring systems in speedy, efficient, and friendly manner
- Attend to tables in dining room area
- Ensure that minors and intoxicated persons are not served alcoholic .
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Obtained cash bank and stocked service bar to prepare for operation.
LEAD Bartender
Twelve Hotel And Residence
Atlanta, GA
03.2014 - 08.2016
- Interaction and courteous assistance with guest
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Investigate and resolve complaints concerning food and beverage, along with quality of service..
- Inventory count, track, and control
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions increasing sales by 35%
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Suggestive selling at all times
- Restock bar with all supplies such as liquor, bar snacks, garnishes, silverware, glasses, beer, and wine
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Upsold daily specials and beverage promotions to exceed daily sales goals Facilitated and successfully managed high end parties and events
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Crafted special drink and cocktail menu items for seasonal offerings
- Took customer orders and capitalized on opportunities to sell special beverage and food options
- Facilitated and successfully managed high end parties and events
- Implemented drink prep procedures, significantly reducing wasted stock
Education
High School Diploma -
Forest Hills High School
Forest Hills, NY01.2000
Skills
- Health codes compliance
- Suggestive selling
- 2x National Hyatt cocktail competition winner
- Excellent multi tasking skills
- Outstanding customer service
- Safe serving knowledge
- Employee training
- Conflict resolution
- Cocktail list development
- Excels well under pressure
Timeline
Bartender
Grand Hyatt Buckhead
09.2019 - Current
Bartender
Hyatt Centric Midtown
07.2017 - 09.2019
Bartender
Embassy Suites
08.2016 - 07.2017
LEAD Bartender
Twelve Hotel And Residence
03.2014 - 08.2016
High School Diploma -
Forest Hills High School
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