SHENORA THOMAS
Administrative Assistant/Office Manager
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant/Office Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
29
29
years of professional experience
Work History
Administrative Assistant
Waheed Brokerage Inc, Taxi Insurance Brokerage
02.2017 - Current
- Delivered efficient administrative support to commercial liability insurance: black cars, car service, company fleets, green and yellow taxicabs;
- Collaborated with underwriters, agents and brokers to ensure standards are met for clients to obtain insurance;
- Submitted, obtained new liability business applications on a steady basis boosting company sales, sometimes included full coverage insurance and workers compensation insurance;
- Performed endorsements which involved driver information, vehicle transfers and upgrades;
- Filed and obtained vehicular accident claims for clients which included working with attorneys, adjusters, auto body shops;
- Performed some bookkeeping tasks which included submitting payments via ach to insurance companies;
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained good customer service
Administrative Assistant/Assistant Project Manager
BDM Solutions LLC
06.2015 - 06.2016
- Performed secretarial as well as clerical duties;
- Send bid requests and receive proposals for various jobs;
- Print and distribute blueprints to various staff as well as subcontractors;
- Act as assistant to project managers and accountants;
- Liaise with subcontractors to ensure work is carried out in e projected time;
- Correspond with engineers and architects as per changes on various jobs;
- Liaise with vendors with regards to placing orders for materials and payments;
- Managed at least 50 customer call per day'
- Performed other duties as directed by President of company.
Administrative Assistant
Millennium Sitsahs Inc
11.2013 - 11.2015
- Provided secretarial duties to organization, as well as customer service to underserved.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients and visitors.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Performed research to collect and record data.
Office Manager/Administrative Assistant
Chelsea Entertainment Group, LLC
05.2010 - 01.2012
- Typed, filed, checked and respond to all incoming and outgoing emails;
- Performed some bookkeeping;
- Ordered, accepted and checked deliveries;
- Obtained licenses, pertinent documents for business;
- Scheduled and confirmed meetings;
- Performed some payroll activities;
- Performed walk-thru with proposed clients;
- Ensured all leased equipment and machine are operational and serviced on monthly basis;
- Ensured cash bank has adequate monies for night staff.
Administrative Assistant
Nathanson Construction Corp
02.2007 - 12.2009
- Performed secretarial and clerical duties;
- Distributed some salaries (laborers and carpenters);
- Sent bid requests for various jobs;
- Draft, checked and responded to emails;
- Requested and distributed blueprints to various subcontractors;
- Liaised with subcontractors on the status of work and give feedback to the president of the company and/or owner of the projects;
- Sent and received payment for various jobs;
- Assisted office manager with the recording of budget control via QuickBooks and other software programs.
Executive Assistant
Office of the Attorney General
08.1996 - 11.2006
- Interviewed and evaluated new executive assistants for various positions, to coincide their skills and experience are relative to that of the office;
- Trained, supervised and distributed work to secretarial staff to ensure proper delivery of service in compliance with Departmental Heads;
- Act as a Liaison Officer between members of the board of directors, junior executive assistants and secretarial staff;
- Typed Contract Gratuities, Legislative Drafting, Summons, Mortgage Bills of Sale, Leases, Letters of Administration required by Departmental Heads and the Attorney General
- Screened calls, emails and responded accordingly to support executive correspondence.
- Coordinated board meetings and recorded minutes of a meeting;
- Involved in the rotation of secretarial staff to gain hands on exposure to the diversity of work and people within the departments.
- Handled confidential and sensitive information with discretion and tact.
Executive Assistant
Community Development, Culture and Women's Affairs
08.1996 - 09.1996
- Drafted, prepared and responded to memos and letters on behalf of Minister of Community Development;
- Developed; Participated, coordinated, recorded minutes of meeting and ensured board members obtained copies;
- Liaised with community development officers on behalf of Minister to acquire and acquire feedback with regards to what resources communities possesses, and resources needed to create better community
- Typed payroll as well as dispatched paychecks to various departments, and/or number of communities and non profit organizations.
Stores Clerk
Eric Williams Medical Sciences Complex, Public Hospital
02.1995 - 06.1996
- Prepared inventory on weekly basis on incoming and outgoing stocks and stocks at hand;
- Ordered and delivered supplies; Provided quality service to customers; Additional duties included filing and typing
- Other Activities
- Certificate in Basic swimming skills
Education
Associate Degree - Principles And Practices of Social Work
University of The West Indies - Trinidad
St Augustine, Open Campus06.2005
Microsoft Systems and Windows Operations -
University of The West Indies
St Augustine, Trinidad07.1997
Certificate of Participation in Internet, Microsoft Excel, Microsoft PowerPoint -
Attorney General Office
Trinidad And Tobago1997
High School Diploma -
St Augustine Senior Comprehensive
Trinidad And Tobago06.1991
Skills
- Customer Service
- Staff Motivation
- Internal Communications
- Microsoft Office
- Schedule Management
- Correspondence Writing
- Performance Improvement
- Typing
- Office administration
- Mail Management
- Data Entry Documentation
Swimming
Although I have a love for swimming, due to unforeseen circumstances I was strongly advised not to swim at this time.
Timeline
Administrative Assistant
Waheed Brokerage Inc, Taxi Insurance Brokerage
02.2017 - Current
Administrative Assistant/Assistant Project Manager
BDM Solutions LLC
06.2015 - 06.2016
Administrative Assistant
Millennium Sitsahs Inc
11.2013 - 11.2015
Office Manager/Administrative Assistant
Chelsea Entertainment Group, LLC
05.2010 - 01.2012
Administrative Assistant
Nathanson Construction Corp
02.2007 - 12.2009
Executive Assistant
Office of the Attorney General
08.1996 - 11.2006
Executive Assistant
Community Development, Culture and Women's Affairs
08.1996 - 09.1996
Stores Clerk
Eric Williams Medical Sciences Complex, Public Hospital
02.1995 - 06.1996
Associate Degree - Principles And Practices of Social Work
University of The West Indies - Trinidad
Microsoft Systems and Windows Operations -
University of The West Indies
Certificate of Participation in Internet, Microsoft Excel, Microsoft PowerPoint -
Attorney General Office
High School Diploma -
St Augustine Senior Comprehensive
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