Shenorah Williams
Atlanta,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Night Manager
Four Seasons Hotel Atlanta
Atlanta, GA
06.2021 - Current
- Act as the sole on-property senior leader during overnight shifts, directing Front Office, Security, and F&B operations for a Forbes Five-Star luxury property.
- Maintaine Five-Star standards, personally resolving guest grievances to secure 100% satisfaction prior to departure.
- Execute the nightly transition of financial data, auditing daily revenue and correcting billing discrepancies to ensure accuracy.
Hotel Supervisor
Philadelphia Marriott Old City
Philadelphia, PA
08.2020 - 06.2021
- Mentored a Front Desk team to reduce check-in times and improve efficiency; spearheaded protocols that directly increased Guest Service Scores (GSS).
- Collaborated with management to develop training programs that improved team performance and service delivery.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Implemented up-selling strategies at the front desk, contributing to revenue generation efforts.
Night Auditor
Atlanta Marriott Peachtree Corners
Atlanta, GA
02.2020 - 08.2020
- Managed end-of-day accounting for a 200-room property, producing time-sensitive financial reports and auditing room rates and taxes for executive leadership.
- Developed comprehensive nightly summaries for management review, highlighting key performance metrics and trends.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Front Desk Supervisor
Westin Peachtree Plaza
Atlanta, GA
11.2013 - 07.2017
- VIP Relations: Managed logistics for VIP and high-net-worth guests; utilized advanced de-escalation techniques to resolve complex customer service issues with diplomacy.
Front Desk Supervisor / Night Auditor
Starwood Philadelphia Airport Triplex
Philadelphia, PA
03.2010 - 11.2013
- Managed front office and audit functions for a three-hotel complex (Sheraton, Four Points, Aloft), maintaining diverse brand standards simultaneously.
Education
Bachelor of Arts - Hospitality Management
The Art Institute of Atlanta
Atlanta12-2008
Skills
- Operations management
- Training and development
- Customer relations
- Financial management
Timeline
Night Manager
Four Seasons Hotel Atlanta
06.2021 - Current
Hotel Supervisor
Philadelphia Marriott Old City
08.2020 - 06.2021
Night Auditor
Atlanta Marriott Peachtree Corners
02.2020 - 08.2020
Front Desk Supervisor
Westin Peachtree Plaza
11.2013 - 07.2017
Front Desk Supervisor / Night Auditor
Starwood Philadelphia Airport Triplex
03.2010 - 11.2013
Bachelor of Arts - Hospitality Management
The Art Institute of Atlanta