Samuel Henry
Beaumont,TX
Summary
Dynamic Restaurant General Manager with a proven track record at Mas Restaurant Group, excelling in operational management and cost control. Expert in staff training and talent development, enhancing team performance and customer satisfaction. Successfully implemented inventory systems, optimizing stock levels and reducing waste, while fostering a culture of excellence and efficiency.
Overview
19
19
years of professional experience
Work History
Restaurant General Manager
Mas Restaurant Group
05.2018 - 09.2025
- Oversaw daily operations, ensuring high standards of service and food quality.
- Implemented cost-control measures, enhancing profitability while maintaining guest satisfaction.
- Trained and mentored management team, fostering leadership skills and operational efficiency.
- Developed staff schedules to optimize labor costs while meeting service demands.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
Floor Technician
Crothall
05.2013 - 06.2018
- Operated floor cleaning machinery to maintain high cleanliness standards in healthcare facilities.
- Conducted routine inspections to identify maintenance needs and ensure optimal performance of cleaning equipment.
- Trained new staff on proper cleaning techniques and safety protocols for effective floor maintenance.
- Implemented efficient cleaning schedules to enhance workflow and minimize disruption in patient areas.
Shift Leader
Taco Bell
08.2008 - 11.2012
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on service protocols and food preparation techniques.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Resolved customer complaints effectively, maintaining high service standards and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant General Manager
Krystal Burger
05.2006 - 08.2008
- Led operational improvements to enhance overall customer satisfaction and service efficiency.
- Oversaw daily operations ensuring adherence to health, safety, and sanitation regulations.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
- Implemented inventory control systems to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to maintain optimal service levels during peak hours.
Education
Pharmacy Tech Certificate of Completion -
Lamar Institute of Technology
Beaumont, TXSkills
- Operational management
- Customer service
- Staff training
- Cost control
- Inventory management
- Scheduling optimization
- Labor management
- Talent development
- Employee retention
- Business management
Accomplishments
- Collaborated with team of 10 General Managers in the development of The Culture Leaders
Timeline
Restaurant General Manager
Mas Restaurant Group
05.2018 - 09.2025
Floor Technician
Crothall
05.2013 - 06.2018
Shift Leader
Taco Bell
08.2008 - 11.2012
Assistant General Manager
Krystal Burger
05.2006 - 08.2008
Pharmacy Tech Certificate of Completion -
Lamar Institute of Technology
Culture Leader (Mas Restaurant Group)
Planed events and Programs strategizing on an optimal restaurant experience for customers and staff alike. As well as attending at multiple round table events planing culture building processes for the following year.