Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheonna Horton

Grayson,GA

Summary

Recognized for delivering exceptional customer service and cultivating strong employee relationships, consistently demonstrates versatility in various managerial roles. Excels in solving complex problems by implementing innovative solutions . Positivity, adaptability and diligence serve as driving forces, determined to thrive in any situation that arises.

Overview

20
20
years of professional experience

Work History

Area Manager of Operations

ThredUp
05.2022 - Current
  • Lead team of 60+ to exceed performance metrics daily to overachieve results which directly impacts customer satisfaction and align with company values.
  • Drive business development rollouts.
  • Serve as a liaison for carrier accounts for deliveries, pick ups, paperwork of purchased items and supplies.
  • Conduct regular audits of facility operations to ensure compliance with industry regulations and company standards.
  • Resolve customer's tickets and issues to prevent returns.
  • Provide potential candidates a tour of the establishment, available roles, and requirements along with mini interviews.
  • Highly familiar with Workday tasks- submitting feedback, transferring team members, corrective actions and termination.
  • Highly familiar with ADP tasks- payroll, timecard edits, notes, schedule templates, etc.
  • Create a positive environment linked to the corporate culture.
  • Equipment management for iPod 2D, scanners, locks and keys.
  • Responsible for induction of new items into the stockroom.
  • Monitor HMI's for alarms and notifications, submit tickets to Operations, Automation and IT when issues arise.
  • End of Quarter carrier confirmations with photos and documentation.
  • Coordinate shipping and receiving trucks across the network peer to peer for inventory transfer.

Realtor

Coldwell Banker
06.2020 - 01.2025
  • Build lasting relationships with clients through exceptional communication, personalized service, and dedication to their needs.
  • Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Negotiate and manage sales contracts.
  • Educate clients on market analysis, prices, and legal requirements.
  • Generate lists of properties that are compatible with buyers criteria to view and make potential offer on.
  • Expand client base through effective prospecting techniques and referrals from satisfied customer.

Retail Store Manager

T-Mobile
03.2015 - 07.2019
  • Recognized in 2018 for Operational Excellence, ranking within top 10 stores in the TKG market.
  • Responsible for all operations in the store including scheduling, marketing, loss prevention and team leadership.
  • Involved in hiring and developing a team of successful Sales Associates.
  • Trained and coached store associates to build relationships with customers and understanding their needs.
  • Developed required skills necessary through continued coaching and performance assessment sessions.
  • Delivered financial results based on key performance indicators.
  • Kept abreast of rapidly evolving technology and ensured that sales associates were up to speed on new products and services offered and knowledgeable of the techniques necessary to affect the sale effectively.
  • Ensured visual displays were appealing to the customers while adhering to the company's standards to enhance shopping experience.
  • Drove operational efficiencies to help minimize risk and protect store assets.
  • Developed ways of managing and controlling store expenses.

Retail Manager

Luxottica Group, LensCrafters Division
06.2005 - 03.2015
  • Lead store associates to deliver the brand story and customer experience through performance management.
  • Inspire associates to provide the customer experience through training and development of associate competence and knowledge.
  • Establish clear team objectives and individual goals through action plan.
  • Accurately forecast sales daily, weekly, and monthly.
  • Analyze and interpret trends to facilitate planning for the upcoming year by using information technology to record sales figures, for data analysis and forward planning.
  • Follow all company policy and procedures to ensure safety and security of the business.
  • Demonstrate sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues for customers and associates.
  • Tour the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues, and update colleagues on business performance, new initiatives and other pertinent issues.
  • Ensure visual displays are in accordance with company provided plan-o-grams and ensures the appearance of the store is attractive.
  • Recruit and select brand-right associates.
  • Responsible for preparation of work schedules and weekly payroll.

Timepiece Manager

Sterling Jewelers: Jared the Galleria of Jewelry
06.2010 - 04.2012
  • Manage and motivate a team to increase sales and ensure efficiency.
  • Make key decisions about inventory and marketing.
  • Analyze sales figures and forecast for future sales volumes to maximize profits.
  • Responsible for approximately $1,000,000 in contributions by selling timepieces.
  • Staff issues such as interviewing/recruiting potential staff, conduct appraisals and performance reviews, as well as provide or organize training and development, and responsible for preparation of work schedules.
  • Revising opening hours to ensure the store can compete effectively in the local market; dealing with sales, as and when required.
  • Promote the organization locally by distributing media, organize special promotions, displays and events.
  • Ensure standards for quality, customer service and health and safety are met.
  • Attend and participate management meetings.
  • Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitor what local competitors are undertaking.
  • Respond to customer complaints and comments.

Education

Associate Degree - Business, Marketing Management

Augusta Technical College
Augusta, Ga
2011

High School Diploma -

Glenn Hills High School
Augusta, GA
2003

Skills

  • Exemplary Interpersonal skills
  • Performance management
  • Problem solving
  • Logistics management
  • Workforce planning
  • Operational efficiency
  • Cross-functional coordination
  • Teamwork and collaboration
  • Customer service

Timeline

Area Manager of Operations

ThredUp
05.2022 - Current

Realtor

Coldwell Banker
06.2020 - 01.2025

Retail Store Manager

T-Mobile
03.2015 - 07.2019

Timepiece Manager

Sterling Jewelers: Jared the Galleria of Jewelry
06.2010 - 04.2012

Retail Manager

Luxottica Group, LensCrafters Division
06.2005 - 03.2015

Associate Degree - Business, Marketing Management

Augusta Technical College

High School Diploma -

Glenn Hills High School

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Sheonna Horton