Sheonna Powell
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
SHIFT LEADER
GO PUFF
05.2019 - Current
- Pack orders and receive inbound inventory during low volume / min staffed periods
- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product
- Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed
- Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)
WAREHOUSE TEAM LEAD
AMAZON
09.2017 - 04.2019
- Managing, on a daily basis, end to end operations for either one large site or a combination of small sites
- Executing inbound and outbound operations
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you
- Driving performance management of your team members
- Preparing and implementing training and development plans for associates
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
Customer Service Associate
WALMART
05.2015 - 08.2017
- Demonstrate customer service skills by greeting each customer that entered the department and direct customers to departments that met their needs
- Accurately and successfully performed store routine standards by rearranging the entire sales floor to best display promotional and sale merchandise
- Coached, and developed new hires by informing them of store protocols, procedures and how to better deal with customers
Customer Service Representative
ALORICA
01.2014 - 04.2015
- Maintained a high-volume workload within a fast paced environment
- Assisted an average volume customer in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Focused on improving efficiency of sales and securing loyal, repeat customers, maintained quality control/satisfaction records, constantly seeking new ways to improve customer service
Education
ASSOCIATE OF SCIENCE - Business
HOUSTON COMMUNITY COLLEGE
Houston, TX05.2018
Skills
- Order Fulfillment
- Inventory Control
- Customer Satisfaction
- Negotiation
- Time Management
- Data Analysis
- Regulatory Compliance
- Conflict Resolution
- Team Leadership
Middleinitial
S
Timeline
SHIFT LEADER
GO PUFF
05.2019 - Current
WAREHOUSE TEAM LEAD
AMAZON
09.2017 - 04.2019
Customer Service Associate
WALMART
05.2015 - 08.2017
Customer Service Representative
ALORICA
01.2014 - 04.2015
ASSOCIATE OF SCIENCE - Business
HOUSTON COMMUNITY COLLEGE
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