She'Onna Shropshire
Columbus
Summary
Property management professional, seeking a position in a company that allows me to utilize my skills, knowledge, and experience to accomplish a common mission.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
CPO Management
06.2023 - Current
- Yardi/Maintenance Connect
- Oversees Staff/ Maintenance Supervisory
- Budgeting
- Knowledgeable in Affordable Housing
- HUD SEC 8/ LIHTC/ CMHA/CGI/OCCH
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepare and execute lease agreements in compliance with legal and company standards
- Process rental applications while conducting thorough background/credit checks.
- Prepared for property audits and inspections in timely manner
- Effectively communicate lease terms and condition's to potential residents
- EIV checks and recertification's for tenants yearly.
- Marketing and advertising through apts.com as well as billboard postings and signs
- Conduct regular follow ups to ensure resident satisfaction
- Ensuring maintenance request are being completed in timely manner
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed and implemented marketing strategies to increase occupancy rates.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Processed residential reports, delinquency reports, variance reports for budget on weekly basis to owners.
- Maintained strong relationship with vendors
- Processed notices and evictions as necessary
- Ensure all leasing models, amenity spaces, tour routes, and overall site aesthetics are maintained to the highest possible standards
Leasing Consultant
Borror Urban Living
04.2022 - 03.2023
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Lease up
- Ensured great resident satisfaction and retention rates
- Provided great conflict resolution with residents
- Experience in ''Class A Property''
Resident Manager
5812 Investments Group LLC
02.2020 - 04.2022
- Coordinated vendors such as carpet cleaners, tilers, contractors, plumbers
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used Yardi/Onesite to maintain resident database of personal information, repairs and lease agreements.
- Maximized property revenue with effective budget management, tracking expenditures carefully to remain within allotted funds.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Processed rent payments from over 300 tenants
- Ensured compliance with local regulations by staying current on legislation updates and implementing necessary changes within the residential complex operations.
- Assisted with HUD SEC8
- Adhere to company policy and Fair Housing regulations
- Oversaw rent collection and monitored delinquent tenant accounts to process evictions as necessary
- Increased occupancy
- Performed thorough property walks and sparkles necessary
Education
High School Diploma -
Wayne High School
Huber Heights, OH05.2016
Skills
- Tenant Relations
- Contractor/Vendor Management
- Business Development
- Database Management
- Compliance Monitoring
- Leasing and Sales
- Financial Budgeting and Reporting
- Multi-Family Property Management
- HUD SEC8/LIHTC/ Affordable Housing/ CMHA/OCCH
- Fair Housing Laws
- Yardi/Onesite/Maintenance Connect
- Class A/Class C Management
- Time Management
- Property Management
Certification
LIHTC Certification
Timeline
Property Manager
CPO Management
06.2023 - Current
Leasing Consultant
Borror Urban Living
04.2022 - 03.2023
Resident Manager
5812 Investments Group LLC
02.2020 - 04.2022
High School Diploma -
Wayne High School
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