Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheonna Smith

West Lafayette,IN

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

14
14
years of professional experience

Work History

Team Lead

Copper Moon Coffee
06.2022 - Current
  • Training new team members by relaying information on company procedures and safety requirements.
  • Promoting a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhancing overall team performance by providing regular coaching, feedback, and skill development opportunities.

Medical Scanner

MWI Animal Health
10.2020 - 07.2022


  • Enhanced imaging quality by consistently calibrating and adjusting scanner settings.
  • Gather, sorted and scanned documents to enter into computer system.
  • I collaborate with team members to establish best practices for the scanning process, increasing overall productivity.
  • Ensure timely completion of scanning projects by prioritizing tasks and following strict deadlines.

Customer Service Cashier

Target
07.2016 - 10.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Representative

Alorica
Lafayette , IN
08.2011 - 07.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Diploma -

The American Academy
Salt Lake City, UT
08.2023

Skills

  • Attention to detail
  • Conflict resolution
  • Problem-solving
  • Customer service
  • Negotiation tactics
  • Data entry

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Team Lead

Copper Moon Coffee
06.2022 - Current

Medical Scanner

MWI Animal Health
10.2020 - 07.2022

Customer Service Cashier

Target
07.2016 - 10.2020

Customer Service Representative

Alorica
08.2011 - 07.2016

Diploma -

The American Academy

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