Summary
Overview
Work History
Education
Skills
Timeline
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Shepherd Mubako

Lewisville,TX

Summary

Driven professional with a robust background in IT and warehouse operations, notably at Amazon. Excelled in enhancing system efficiency and mastering inventory management, blending problem-solving prowess with keen attention to detail. Proven track record in improving operational workflows and maintaining high-quality standards, showcasing a unique blend of technical and organizational skills.

Overview

5
5
years of professional experience

Work History

IT Associate

Edge Communications
02.2023 - Current
  • Configured and tested new software and hardware.
  • Used ticketing systems to manage and process support actions and requests.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
  • Evaluated software products to determine compatibility with existing systems.
  • Installed and configured network printers and other peripheral devices.

Warehouse Associate

Amazon
09.2019 - 01.2023
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much 50 pounds.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Confirmed accuracy, quality and quantity of materials received and listed on BOL.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Conducted regular inspections and audits to check quality and verify inventory levels.
  • Completed cycle counts and monthly inventory.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • And other tasks as assigned by management.

Education

Associate of Science - Logistics And Materials Management

North Central Texas College
Gainesville, TX
12.2025

Skills

  • Material Handling
  • Order Fulfillment
  • Quality Control
  • Loading and unloading
  • Cycle counting
  • Problem-Solving
  • Damage Reports
  • Order picking and processing
  • Cleaning and Organizing
  • Order Picking
  • Safety Protocols
  • Stacking and Staging
  • Inventory Management
  • Sorting and Labeling
  • Heavy Lifting
  • Receiving and Processing Shipments
  • Packaging and Labeling
  • Basic Mathematics
  • Attention to Detail
  • Self-Motivated and Disciplined
  • Deadline Adherence

Timeline

IT Associate

Edge Communications
02.2023 - Current

Warehouse Associate

Amazon
09.2019 - 01.2023

Associate of Science - Logistics And Materials Management

North Central Texas College

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Shepherd Mubako