Summary
Overview
Work History
Education
Skills
Timeline
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Shepherd Welch

Dallas,TX

Summary

With a proven track record and 16+ years experience , I excel in automotive sales and strive to surpass targets through effective strategies and exceptional customer service. My expertise in automotive sales and strong negotiation abilities have consistently driven growth and customer satisfaction, showcasing my ability to adapt and thrive in dynamic market conditions.

Overview

18
18
years of professional experience

Work History

Sales Representative

Auto First
North Richland Hills, TX
02.2020 - 10.2024
  • Greet and assist customers in a friendly and professional manner as they enter the dealership.
  • Understand customers' needs and preferences to recommend suitable vehicles.
  • Conduct thorough presentations and test drives of vehicles to showcase features and benefits.
  • Negotiate sales prices and financing options with customers to achieve sales targets.
  • Prepare and process all necessary paperwork for vehicle purchases, including sales contracts, and financing agreements.
  • Maintain up-to-date knowledge of current inventory, promotions, social media, and industry trends.
  • Follow up with customers to ensure satisfaction, and encourage repeat business and referrals.

Sales Manager

Next Level Autos
U-Ride Autos, TX
01.2018 - 01.2020
  • Oversee the daily operations of the sales department, ensuring smooth and efficient processes.
  • Lead, motivate, and mentor the sales team to achieve individual and collective sales targets.
  • Develop and implement effective sales strategies and marketing plans to drive traffic and increase sales.
  • Manage inventory levels, ensuring the dealership has a diverse and appealing selection of vehicles.
  • Build and maintain relationships with customers, addressing any concerns and ensuring high levels of customer satisfaction.
  • Conduct regular training sessions for the sales team to enhance their product knowledge and sales techniques.
  • Prepare and present sales reports to senior management, highlighting achievements and areas for growth.

Sales Representative

Joe Auto
Lancaster, TX
01.2015 - 01.2018
  • Advertising, which included posting on all social media platforms and automotive sites.
  • Negotiating (I closed my own deals without a need for assistance from the GM or finance manager).
  • Opened and closed the shop.
  • Employment verifications (often called to verify the accuracy of information listed on the credit application) included facilitating paperwork for buyers (which involved closing difficult deals for other salespeople) and was an expert at handling HEAT cases.
  • Facilitated paperwork for buyers, which included closing difficult deals for other salespeople.
  • I shopped lenders for the purpose of expanding sales capacity.
  • Collected the required paperwork from customers to secure auto loans.
  • Pulled credit reports.

Sales Representative

Next Level Autos
De Soto, TX
01.2012 - 01.2015

Sales Representative

Texas Nissan of Grapevine
Grapevine, TX
01.2009 - 01.2010

Credit Consultant

Drivers Select
Dallas, TX
01.2007 - 01.2009
  • Pulled credit reports, conducted credit analysis, and calculated debt-to-income ratios to determine eligibility for loan applications.
  • Increased customer engagement by implementing innovative promotional strategies.
  • Ensured timely finalization of sales agreements.
  • Conducted thorough employment verification.
  • Facilitated paperwork for the buyer.
  • Managed capital allocation effectively.

Education

General Education 20 Hours

Middle Tennessee State University
Murfreesboro, TN

General Studies 6 Hours

Stillman College
Tuscaloosa, AL

Skills

  • Ability to lead and motivate a sales team to achieve targets
  • Strong verbal and written communication skills for interacting with customers and team members
  • Proven track record in automotive sales, with deep knowledge of sales techniques
  • Exceptional customer service skills are essential to building and maintaining relationships
  • Strong negotiation skills to close deals and manage customer expectations
  • Ability to develop and implement effective sales strategies
  • Quick and effective problem-solving abilities to address customer and team issues
  • Proficiency in analyzing sales data and market trends to make informed decisions
  • Excellent organizational skills to manage multiple tasks and priorities
  • Comfortable using sales and inventory management software
  • Ability to adapt to changing market conditions and customer needs
  • In-depth knowledge of the automotive industry and the vehicles being sold

Timeline

Sales Representative

Auto First
02.2020 - 10.2024

Sales Manager

Next Level Autos
01.2018 - 01.2020

Sales Representative

Joe Auto
01.2015 - 01.2018

Sales Representative

Next Level Autos
01.2012 - 01.2015

Sales Representative

Texas Nissan of Grapevine
01.2009 - 01.2010

Credit Consultant

Drivers Select
01.2007 - 01.2009

General Education 20 Hours

Middle Tennessee State University

General Studies 6 Hours

Stillman College

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Shepherd Welch