Sheqouya Parris
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
USPS
01.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 60 pounds
Service Advisor
Toyota Motor
11.2018 - 05.2020
- Educated over 200 customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Customer Service Representative
McDonald's
11.2015 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sorter Operations Associate
Department Of Justice
06.2014 - 08.2014
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Utilized sorting systems to sort items fast and accurately.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
- Followed company policies and procedures to produce consistent work results.
Education
High School Diploma -
ST. CROIX CENTRAL HIGH SCHOOL
Us Virgin Island05.2016
Skills
- Team Work
- Ability to work under pressure
- Customer service
- Available upon request
- Computer Skills
- Quality Control
- Service Recommendations
- Documentation and Reporting
- Customer Service
- Listening Skills
- Excellent Communication
- Handling Customer Complaints
Timeline
Warehouse Associate
USPS
01.2021 - Current
Service Advisor
Toyota Motor
11.2018 - 05.2020
Customer Service Representative
McDonald's
11.2015 - 04.2017
Sorter Operations Associate
Department Of Justice
06.2014 - 08.2014
High School Diploma -
ST. CROIX CENTRAL HIGH SCHOOL
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