Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shequan Collins

Avondale,AZ

Summary

Personable and dedicated Customer Service Representative with extensive experience in insurance industry. Solid team player with upbeat, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Mail Handler

United States Post Office
Phoenix, AZ
06.2020 - Current
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Inspected parcels for any damages prior to delivering them to customers.
  • Weighed parcels, calculating costs based on type, total weight and final destination.
  • Operated various machines such as scales and pallet jacks.
  • Utilized handheld scanners to track deliveries and update inventory levels.
  • Operated mail processing equipment and manually sorted mail.

Sales/Customer Service Agent

Progressive Insurance
Phoenix, AZ
07.2018 - 06.2020
  • Licensed sales agent for personal and special lines.
  • Answered customer questions about coverage and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • retained customer by explaining value in products.
  • Offered policy guidance and management to promote asset protection.
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build agency's reputation as service provider.
  • processed payments and protected customers personal information.

Building and Grounds Worker

LAUSD
City of Los Angeles, CA
11.2015 - 07.2018
  • Completed in-depth kitchen and restroom cleanings to sanitize partitions, decorations, sinks, counters, stoves, walls and mirrors.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on daily basis.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.

Emergency Roadside Assistant

Automobile Club of Southern California
Burbank, CA
06.2013 - 11.2015
  • Provided emergency roadside assistance services to stranded motorists, including jump-starting batteries, changing tires, and delivering fuel.
  • Coordinated with tow truck drivers for the safe delivery of vehicles to repair shops or other destinations.
  • Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
  • Communicated effectively with customers regarding estimated wait time, cost of services rendered, and any additional charges incurred due to parts replacement or labor costs beyond original estimate.
  • Attended continuing education classes in order stay up-to-date on new products and techniques related to automotive repair industry standards.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Crenshaw Senior High School
Los Angeles, CA
06.2005

Skills

  • Relationship Building
  • Customer Service
  • Team Building
  • Sales /up-selling
  • Data Management
  • Critical Thinking
  • Mail handling
  • Distribution Services

Timeline

Mail Handler

United States Post Office
06.2020 - Current

Sales/Customer Service Agent

Progressive Insurance
07.2018 - 06.2020

Building and Grounds Worker

LAUSD
11.2015 - 07.2018

Emergency Roadside Assistant

Automobile Club of Southern California
06.2013 - 11.2015

High School Diploma -

Crenshaw Senior High School

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Shequan Collins