Shequanda Evins
Birmingham,AL
Summary
I hold knowledgeable experience with over 10 + years in healthcare. Including: Mental Health, leadership, patient care, bedside care, Internal medicine, general surgery, ambulatory, medical records, administrative and clerical duties. I will provide the same dedication and work ethic to any company I am employed with, for this reason I believe that I would be an excellent asset to any company. While attending Alabama Agricultural & Mechanical University, I maintained an Overall GPA of 3.6. Dedicated and focused in all that I do, I excel in prioritizing and completing tasks to achieve set goals. Seeking a role of increased responsibility and authority. I look forward to learning new experiences. Knowledgeable Certified Medical Assistant with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Medical Support Assistant (LMSA)
Birmingham East VA Medical Center
Birmingham, AL
05.2022 - Current
- Monitor/create work assignments for MSAs
- Set priorities and provide input on performances of MSAs
- Resolve daily workplace issues and maintain efficient workflow within Mental Health clinics
- Assure coverage for all areas of responsibility
- Conducts ongoing reviews to ensure quality of work
- Ensures accurate and timely scheduling of appointments
- Provide guidance to staff members to include changes in policies and procedures
- Distribute and balancing workload daily
- Establish and maintain employee work schedules
- Orient and provide on-the-job training for new and current employees
- Ensures training requirements are compliant
- Help to organize the work structure and staffing requirements of assigned areas
- Foster as a liaison between Supervisory MSA and staff to resolve day to day conflicts
- Recommends strategies for overcoming employment barriers
- Prepares written correspondence and other documents
- Troubleshoots and resolves difficult and controversial internal and external staffing and placement problems
- Conduct interviews for new employees as determined appropriate within the unit
- Coordinates with related functional offices involved in patient/staff onboarding
- Reviews and prepares correspondence and provide a variety of information as appropriate
- Provide daily consensus building, negotiating and conflict resolution techniques, sufficient to provide advice and guidance to employees
- Plan, organize, direct, coordinates, review, and evaluate the work of MSAs
- Plan work to be accomplished, established by identifying priorities and schedules
- Help to manage the employee life cycle (recruiting, training, onboarding, etc.)
- Help to maintain workplace safety and compliance with proper training and education
- Demonstrates honesty, moral, reliability, responsibility, and trust in fulfilling obligations
- Demonstrates the ability to accept challenges and criticism, calmly and effectively within high-stress situations
- Accepts the willingness to lead and offer my opinion where needed as well as direction
- Ensure compliance with HIPAA and OSHA regulations
- Provide new employee and current employee training for Prevention and Management of Disruptive Behavior
- Provider better understanding for patients and employees with Whole Health in Mental Health
- Trained by supervisor on how to advise those needed on the procedural and regulatory requirements governing the RA process
- Apply a range of methods, principles, laws, regulations, and practices commonly related to Reasonable Accommodations
- Point of contact for all Mental Health CBOCs, this includes working with Huntsville, Gadsden, Guntersville, Bessemer, Anniston, Jasper, Muscle Shoals, and Childersburg.
Advanced Medical Support Assistant (AMSA)
Birmingham VA Medical Center
Birmingham, AL
05.2020 - Current
- Supervise, lead, and perform work for the care and treatment of patients in outpatient Mental Health clinics
- Determine the nature of calls (crisis, high risk, low risk, medication refills, etc.)
- Assist with communication needs regarding appointments (based on caller’s needs)
- Utilize computer technology to ensure continuity of care through accurate patient information
- Manage clinic cancellations, no shows, and clinic maintenance of provider clinics
- Perform receptionist duties, customer service, and other duties assigned for the proper and timely treatment of patients
- Maintain appointment schedules and utilize numerous advanced patient systems for multiple outpatient clinics
- Verify and update demographics and insurance
- Experienced providing customer service and technical assistance to internal and external customers
- Help to identify training needs to staff, helped to find ways to improve or increase the quality of work, and helps to develop performance standards
- Experienced in conveying technical information to customers and/or team members
- Research and identify issues within Mental Health services
- Reviews documents for missing or conflicting information
- Helps with employee engagement
- Ability to be aware of others’ reactions and understanding why they react as they do, to use logic and reason to identify the strengths and weaknesses of alternative solutions and to bring others together and try to reconcile differences
- Ability to give full attention to what other people are saying, to motivate, develop, and direct people as they work, and identify the best person for the assignment
- Identify staff vacancies.
Certified Medical Assistant
Hill Crest Behavioral Health Services
Birmingham, AL
06.2017 - 05.2020
- Reviewed daily patient/clinic schedules
- Listened to all voicemail messages that came in during the week and weekend, replied within a timely manner
- Rolled office phones daily
- Answered and took messages for patients to discuss with the physician
- Unlocked and locked lobby doors, day and night
- Scheduled new patient appointments
- Faxed over needed patient documentation (physician to physician, pharmacy, school, work, letters, etc.)
- Printed off superbills and schedules for the week
- Pulled needed patient charts for the upcoming clinic weeks
- Verified patient insurance for the clinical week ahead
- Make new patient appointments
- Hears and resolves complaints from employees
- Help to identify training needs to staff, helped to find ways to improve or increase the quality of work, and helped to develop performance standards
- Consistently praised for efficient handling of administrative duties, that allowed doctors and nursing staff to focus on the health and concerns of their patients.
Certified Medical Assistant/Patient Care Associate
Brookwood Medical Center
Birmingham, AL
01.2017 - 06.2017
- Assisted with activities of Daily living (hygiene, feedings, and outings)
- Documented EKG readings, Catheter Irrigations
- Telemetry Monitoring
- Maintained proper PPE
- Collected vital signs, CPR where applicable (BLS CPR Certified through 2019)
- Ensured the cleanliness, sanitation and maintenance of facility, exam rooms and equipment
- Demonstrated proficiency in taking patients medical history and various diagnostic procedures (e.g., hematology, urinalysis, chemistry analysis).
Resident Assistant/Certified Medical Assistant
Ridgeview at Meadowbrook/ Assisted Living
Birmingham, AL
02.2015 - 01.2017
- Attended and held weekly staff meetings
- Selected to train all incoming staff
- Maintained proper PPE
- Assisted residents with activities of daily living (hygiene, feedings, outings, and assisted with finances)
- Performed other tasks as required: collected vital signs, EKG readings, Height and Weight measurements
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Medical Office Secretary
Alabama Internal Medicine/ St. Vincent’s East Hospital
Birmingham, AL
08.2012 - 12.2012
- Answer and received calls in a professional manner
- Communicated messages to Physicians’, patient escort, reviewed medical charts
- Typed, filed, and faxed medical documents
- Collected Vital signs, EKG readings, Height, and Weight measurements
- Checked patients in and out, scheduled patients, collected co-pays, opened (first to report to work) and closed office (last person to leave work)
- Maintained HIPPA and OSHA patient compliance.
Education
Certified Medical Assistant
12.2023
Certified Trainer for Prevention and Management of Disruptive Behavior (PMDB)
12.2023
Whole Health for Mental Health Training- completed
12.2023
Emergency Medical Tech Certificate -
Jefferson State Community College
12.2012
Master’s in business administration -
University of Alabama at Birmingham
B.S., Chemistry: Minor in Mathematics -
Alabama Agricultural and Mechanical University
Skills
- Microsoft Outlook
- Word
- Excel
- PowerPoint
- Adobe
- Spreadsheets
- Internet
- OneNote
- Access
- Web and Tech savvy
- Emergency Medical Technician
- Secretary/Receptionist
- Certified Medical Assistant
- Vital signs/Blood Glucose
- Medical Terminology
- Customer Service
- Patient Care
- Scheduling
- CPR/BLS certified
- Typing 110(GWAM)
- Mental Health
- Critical Thinking
- Project Planning and Development
- HIPPA and OSHA knowledge
- Injections
- Blood draws
- Patient education
- Leadership
- Consults/scheduling
- Ability to work independently and in a team
- Strong interpersonal skills
- Efficient multitasker
- Excellent written and verbal communication skills
- Committed to quality assurance
- Superb attention to detail
- Performance Appraisal 2020-2021-outstanding
- PMDB Trainer since July 2022
- Whole Health trainer for Mental Health since November 2022
- Procedure Assistance
- Patient Scheduling
- Phlebotomy
- Patient Flow Management
- Inventory Management
- Data Entry
- Payment Collection
- HIPAA Compliance
- Indirect Patient Care
- Patient-Focused Care
- Patient Relations
- Sterile Technique
- Hospice Care
- Preparing Specimens and Samples
- Venipuncture and Phlebotomy
- Chronic Disease Management
- Restocking Lab Supplies
- Account Management
- Complex Problem-Solving
- Documentation Expert
- Communicating With Patient Families
- Compassionate
- Clinical Applications
- Direct Patient Care
- Pipetting
- Reliable Transportation
- Medical Records Management
- Therapeutic Procedures
- Equipment Sterilization
- Quick Problem Solver
- Patient-Handling Equipment
- Specimens Collection and Processing
- Human Anatomy and Physiology
- Patient Assessments
- Adaptable
- Medical Terminology Knowledge
- Customer Relationship Management (CRM)
- CPR
- Understanding of Medical Laws
- Patient Management
- Needs Assessments
- Understands Medical Procedures
- EKG Set up and Monitoring
- Electronic Medical Records
- Advanced Anatomy Knowledge
- Stocking Supplies
- Calm and Level-Headed Under Duress
- Analytical Decision-Making Skills
- Family Education
- Insurance Claims
- Lab Equipment Setup
- Conflict Resolution Abilities
- Team Management and Supervision
- Certified in Basic Life Support (BLS)
- Inventory and Supply Management
- First Aid
- Case Management
- IDX Appointment Scheduling
- Medical Procedures
Affiliations
PMDB TRAINER
Accomplishments
DEAN'S LIST UNDERGRADUATE/GRADUATE
Certification
CERTIFIED MEDICAL ASSISTANT
CERTIFIED TRAINER FOR PMDB
References
References available upon request.
Timeline
Lead Medical Support Assistant (LMSA)
Birmingham East VA Medical Center
05.2022 - Current
Advanced Medical Support Assistant (AMSA)
Birmingham VA Medical Center
05.2020 - Current
Certified Medical Assistant
Hill Crest Behavioral Health Services
06.2017 - 05.2020
Certified Medical Assistant/Patient Care Associate
Brookwood Medical Center
01.2017 - 06.2017
Resident Assistant/Certified Medical Assistant
Ridgeview at Meadowbrook/ Assisted Living
02.2015 - 01.2017
Medical Office Secretary
Alabama Internal Medicine/ St. Vincent’s East Hospital
08.2012 - 12.2012
Certified Medical Assistant
Certified Trainer for Prevention and Management of Disruptive Behavior (PMDB)
Whole Health for Mental Health Training- completed
Emergency Medical Tech Certificate -
Jefferson State Community College
Master’s in business administration -
University of Alabama at Birmingham
B.S., Chemistry: Minor in Mathematics -
Alabama Agricultural and Mechanical University
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