Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shequann Silas

Arlington,TX

Summary

Detail-oriented customer service and data entry professional with extensive experience processing high volumes of customer requests, managing documentation, and ensuring data accuracy. Skilled in handling sensitive information, identifying and organizing document types, and delivering excellent customer service while adhering to quality standards. Proven ability to balance efficiency with accuracy in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Customer Support Representative – QBO (QuickBooks Online)

Concentrix
05.2025 - Current
  • - Enter, validate, and document customer data in CRM systems to ensure accuracy and compliance.
  • - Review and process customer requests, including account setups, billing, and escalated cases.
  • - Provide support via phone, chat, and email, consistently meeting quality and resolution metrics.
  • - Follow up with customers to collect missing details or documents to complete requests.

Customer Technical Support Specialist – TurboTax Campaign

Concentrix
04.2024 - 04.2025
  • - Handled both electronic and verbal customer inquiries, capturing and validating required information.
  • - Troubleshot and resolved tax-related software and account issues, documenting all interactions.
  • - Clarified customer needs through effective questioning to ensure complete and accurate processing.
  • - Maintained compliance with documentation standards while assisting customers with sensitive data.

Inventory/Customer Service Agent

Ace Hardware
06.2021 - 02.2025
  • - Accurately entered and updated customer and inventory information into internal systems.
  • - Identified and resolved discrepancies in orders and documentation.
  • - Processed physical documents and coordinated with internal teams for issue resolution.

Customer Service Representative

Amazon
06.2016 - 06.2021
  • - Handled high-volume data entry and documentation related to customer billing, orders, and accounts.
  • - Processed payments, created payment plans, and ensured accuracy in records.
  • - Maintained organized records of customer interactions in CRM systems.

Front Desk Receptionist

Atkinson Toyota
07.2016 - 12.2018
  • - Received and processed incoming documents and customer inquiries.
  • - Scheduled appointments and maintained detailed customer records.
  • - Supported document management and administrative tasks.

Customer Service Manager (CSM)

Walmart
02.2014 - 07.2016
  • - Managed documentation and resolution of customer complaints while ensuring compliance.
  • - Trained and supervised customer service representatives on proper documentation practices.
  • - Reduced customer complaints through proactive follow-up and accurate issue handling.

Education

Business Administration and Management

Tarrant County College
Fort Worth, TX

High School Diploma - undefined

Lancaster High School
Lancaster, TX

Skills

  • Document Review & Processing
  • Data Entry & Validation
  • Electronic & Physical Record Management
  • Customer Follow-Up & Information Gathering
  • CRM & Call Tracking Systems
  • Multitasking in High-Volume Environments
  • Problem-Solving & Conflict Resolution
  • Quality & Compliance Standards

Timeline

Customer Support Representative – QBO (QuickBooks Online)

Concentrix
05.2025 - Current

Customer Technical Support Specialist – TurboTax Campaign

Concentrix
04.2024 - 04.2025

Inventory/Customer Service Agent

Ace Hardware
06.2021 - 02.2025

Front Desk Receptionist

Atkinson Toyota
07.2016 - 12.2018

Customer Service Representative

Amazon
06.2016 - 06.2021

Customer Service Manager (CSM)

Walmart
02.2014 - 07.2016

High School Diploma - undefined

Lancaster High School

Business Administration and Management

Tarrant County College

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