Shequetta Harrod
Community Support/ Case Management
Washington,DC
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals with ID/DD and various mental health diagnoses. Proactive and resourceful with strong knowledge of community resources. Adept at handling high caseloads without sacrificing quality of care. Strong communicator with passion for helping others.
Overview
13
13
years of professional experience
Work History
PepV Homeless Shelter Site Lead
Midtown Group- Contractor For DC Government DHS
Washington, DC
03.2021 - Current
- Supervise team of support coordinators at temporary Covid-19 homeless shelter for men and women many with dual diagnoses.
- Interview clients to obtain key information for case planning and management.
- Work with clients to improve life choices and maximize benefits of programs.
- Develop team communications and information for weekly zoom meetings with Contract Administrator.
- Resolve conflicts and negotiate mutually beneficial agreements between residents.
- Conduct nightly wellness checks to ensure clients were in compliance.
- Prepare variety of different written communications, UIR reports and documents to ensure smooth operations.
- Refer clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinate individualized discharge plans to manage safe transition back into community and home environments.
- Develops and maintain courteous and effective working relationships.
- Serve residents and follow outlined steps of service.
- Provide ongoing counseling to help patients deal with conditions and processes.
- Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversee daily operations to ensure high levels of productivity.
- Work flexible hours; night, weekend, and holiday shifts.
Hair Salon Manager
Mirus-Great Clips
Stafford, Virginia
08.2018 - 02.2021
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Scheduled employees to maintain adequate coverage during business hours.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
- Maintained excellent customer service standards to win customer loyalty and retention and build customer base by 72%.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking and accounting processes
- Promoted business through marketing initiatives and use of social media
Child Support Enforcement Specialist
VA Department Of Social Services
Manassas, VA
04.2016 - 08.2018
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Provided genetic testing to determine paternity needs.
- Collected, verified, recorded and processed client demographics, support payments and referral information.
- Performed skip tracing activities to locate absent parents and assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Used IAPEC, SPYDER, WEBEX and various other programs to manage and update electronic case files
Case Manager/Supervisory Administrative Specialist
VA DBHDS-NVTC
Fairfax, VA
06.2009 - 03.2016
- Identified housing and employment needs of individuals with ID/DD and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented clients interactions and interventions in electronic charting systems.
- Managed caseloads of 216 individuals in DBHDS database to provide comprehensive, individualized-based care.
- Conducted community workshops to promote different programs and educate families on available services.
- Collaborated with external agencies to meet employment, housing and transportation needs of individuals facing various challenges.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
- Conducted post-move monitoring visits to ensure clients were receiving adequate treatment and services as agreed.
- Facilitated smooth discharges by encouraging and reassuring clients and families throughout transitions.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of community integration team.
Education
Bachelor of Science - Human Services
University of Phoenix
Tempe, AZ05.2016
Skills
- Administrative Management
- Verbal and Written Communication
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Records Organization and Management
- Team Leadership
- Employee Motivation
- Interviewing skills
- Client needs assessments
- Client Home Visits
- Client Assistance Referrals
- Implementing Client Care Plans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
PepV Homeless Shelter Site Lead
Midtown Group- Contractor For DC Government DHS
03.2021 - Current
Hair Salon Manager
Mirus-Great Clips
08.2018 - 02.2021
Child Support Enforcement Specialist
VA Department Of Social Services
04.2016 - 08.2018
Case Manager/Supervisory Administrative Specialist
VA DBHDS-NVTC
06.2009 - 03.2016
Bachelor of Science - Human Services
University of Phoenix
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