Shequia Fleming
Summary
Enthusiastic individual with superior skills in working both team base and independent capacities.
Bringing strong work ethics and organizational skills to any setting. A passionate hard worker, possessing the gentle touch and caring attitude centered on treating all with dignity and respect.
Excited to bring new challenges with a successful team, a collaborative team player strong, clinical, and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Admission Intake Specialist
Hudson Behavioral Health
05.2024 - Current
- Greet and direct new potential patients and visitors and initiate the admissions process.
- Manage daily admission status and assure target goals are met.
- Responsible for managing and overseeing all admission documentation.
- Act as primary liaison between county health departments and other referral sources.
- Prepare admissions end of the month reports prior to monthly Department Heads Meetings.
- Provide telephone screenings, schedule appointments, and obtain patient information for intake, as needed.
- Obtain signed authorizations and acknowledgements at the time of admission, using the provided electronic health records system.
- Collaborate with all departments and Department Heads to ensure a smooth admission and excellent patient care.
- Create and update admissions logs.
- Check legal and sex offender lists, as well as health insurance for initial patients and verify continuing insurance, as needed.
- Create patient files and prepare initial paperwork for new patient admission.
- Ensure proper maintenance of office equipment and obtain office supplies, as needed.
Administrative Assistant
David's Loft Clinical Program
08.2022 - 05.2024
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Responsible for checking all patients in for their medical appointments and verifying insurance.
Intake Specialist/ Receptionist
Divine Light Treatment Center
09.2019 - 08.2022
- Enhanced client experience by conducting thorough intake assessments. Verify insurance, answer phones , handling of consents and referrals.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Vocational Specialist/ Childcare Specialist
Guadenzia
01.2015 - 02.2019
- Developed customized career plans for clients, resulting in improved job placement rates.
- Collaborated with employers to create suitable job opportunities for clients, fostering strong community partnerships.
- Provided ongoing support to clients throughout their job search process, ensuring successful employment outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Oversee, monitor and document behavior.
Crisis Supervisor
Baltimore Crisis Response BCRI
06.2010 - 02.2015
- Responsible for overseeing shifts and searches. Handling of consents and answering phones.
- Creating employees schedules and shifts.
- Developed comprehensive crisis management plans, resulting in a more prepared and confident workforce.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Improved overall team efficiency through regular training sessions and process improvements.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Facilitated group therapy sessions that provided a supportive environment for individuals experiencing crisis situations.
Education
Christians Arts Academy
Baltimore, MDSkills
- Decision making
- Conflict Resolution
- Care planning and Coordination
- Team Leadership
Certification
- Certified Medication Technician License
- First Aid / CPR Certification
Reference upon request
Timeline
Admission Intake Specialist
Hudson Behavioral Health
05.2024 - Current
Administrative Assistant
David's Loft Clinical Program
08.2022 - 05.2024
Intake Specialist/ Receptionist
Divine Light Treatment Center
09.2019 - 08.2022
Vocational Specialist/ Childcare Specialist
Guadenzia
01.2015 - 02.2019
Crisis Supervisor
Baltimore Crisis Response BCRI
06.2010 - 02.2015
Christians Arts Academy
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