Shequita Woodberry
Salisbury,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Cutler Bay, FL
10.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Barber
WINSTON SALEM BARBER SCHOOL
Winston-Salem, NC
02.2021 - 09.2021
- Sanitized workstations and salon equipment to reduce risk of infection.
- Clipped and sheared hair into diverse cuts and fades for 6-7 customers daily.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Pre-booked future appointments to increase repeat business.
- Resolved customers concerns with knowledgeable and professional approach.
- Responded to customer inquiries by phone, email and in person.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Shaved 2-3customers daily using standard and straight razors or clippers.
- Styled and designed traditional and contemporary hairstyles for men and women daily.
- Utilized diverse knowledge to style hair as requested.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
Cosmetologist
AYANNA STYLES
Salisbury, NC
01.2020 - 07.2021
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Kept notes listing preferences and services provided to clients for quick reference.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Maintained relationships with many long-term clients while handling up to 7-8 walk-in appointments daily.
- Treated customers to shampooing and head massage to promote loyalty.
- Delivered various hair services, including roots and gloss treatment, balayage highlights and toning glaze treatment.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Double-checked inventories and staff stocking of treatment and sale areas.
Host
O'Charley's Restaurant & Bar
Salisbury, NC
03.2017 - 05.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Cashier
SUBWAY®Restaurants
Salisbury, NC
07.2019 - 10.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Scanned customer purchases and supported transactions to streamline sales process.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE
02.2019
Skills
- Straight razor shaving
- Outstanding customer service
- Shears expertise
- Promotions understanding
- Sales and Promotions
- Money Management
- Merchandise restocking
- Customer Service
- Product Knowledge
- Payment processing
- Customer seating
- Cash register operation
- Returns and exchanges
- Time management
- Communication
- Basic math
- Scanning and copying
- Document editing
- Spreadsheet development
- Data entry
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Paperwork processing
- Follow-up skills
- Call management
- Team development
- Appointment scheduling
- Microsoft PowerPoint
- Administrative support
- Prioritization
- Data collection
- Customer relationship management (CRM)
- Live chat support
- Dispute resolution
- Sales expertise
- Spreadsheets
- Retail store support
- POS systems expert
- CRM software proficiency
- CRM software
- Receiving support
- Record preparation
- Travel planning
- Warranty service
Education and Training
other
Timeline
Customer Service Representative
Alorica
10.2021 - 12.2023
Barber
WINSTON SALEM BARBER SCHOOL
02.2021 - 09.2021
Cosmetologist
AYANNA STYLES
01.2020 - 07.2021
Cashier
SUBWAY®Restaurants
07.2019 - 10.2019
Host
O'Charley's Restaurant & Bar
03.2017 - 05.2021
High School Diploma -
CORNERSTONE CHRISTIAN CORRESPONDENCE